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Home > Forums > Wiring Closet > Phone Systems > Nortel: Norstar systems Forum

Basic Call Center

thread799-1689490
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Tom2129 (TechnicalUser)
30 Jul 12 7:47
Have a doctor's office using Basic Call Center on CP 150; they say that when a call is answered by an agent and then transferred to another extension that agent is logged out by the system and must log back in. Does this sound right and where would this setting be changed?
Thanks
Tom
NETWT (MIS)
30 Jul 12 11:18
No that will not happen just from transfering a call. The only way an agent will get logged out is by not answering the call. That is controlled by the transfer callback setting in Config of the KSU. In the Call Center, you can set agent to be logged out or put in not ready mode if a call is missed.
OR something esle is going on like software compatibility. Upgrade to latest software ver.
trclubb (Vendor)
6 Aug 12 17:14
The agent will go into a work state but only for a short time and them become availible agin
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