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Maximo Mobile Work Manager Problems

Maximo Mobile Work Manager Problems

(OP)
Hello,

I have had this issue for a very long time with a particular user when he attempts to download and upload workorders from his handheld. The Maximo version is 5.2. What happens is when I try to connect the device to the server through my laptop via a cradle, and log into mobile work manager I sometimes get a communication error (14) or server error contact administrator (13). Now sometimes by just resetting the users password it will connect fine, but only briefly. I have tried several different handhelds, and some times it will work for a while and will just happen again. This does not happen to any other handheld users. I have tried wiping the handheld and reinstalling the software completely to no avail. Has anyone come across this issue before and if so any advice would be appreactiated. Thank you

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