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Home > Forums > Wiring Closet > Phone Systems > Nortel: Norstar systems Forum

set up AA, but keep getting General Company Mailbox

thread799-1687065
Read More Threads Like This One
Mjoeuser (TechnicalUser)
28 Jun 12 17:03
I was sent to a site to replace an older flash that crashed. I set up the AA & CCR but keep getting routed to the general company mailbox when I call in on the main number. I have two attendants that take the calls on stations 321 & 322. They ring four times when I call in, then off to the Gen MB. System is an older DR5 with a flash 2.01.

Any suggestions?

Thanks,

Joe
Mjoeuser (TechnicalUser)
28 Jun 12 17:12
Im sorry.. The message says, General Delivery Mailbox", Not, Gen company Mailbox. How do I get rid of this from answering the main number?
curlycord (Programmer)
28 Jun 12 17:22
The General Delivery mailbox is the main mailbox usually behind main reception set.
Mailbox 100 is GD

Sets are call forward no answer to voice mail , you could change ring count from 4 to longer.
If you don't want General Voice mail then log to F983 and press 6

=----(((((((((()----=
curlycord
www.curlycord.com
Mjoeuser (TechnicalUser)
28 Jun 12 17:31
I did get rid of the Gen Del by doing f983,6. now it says the person you are trying to reach is not available.. exiting the system..
norstarboy125 (Vendor)
29 Jun 12 2:19
Do you have your lines programmed to answer the AA? If your using CCR do you have it enabled?

Jeremy J. Carter
Charm City Communications
http://www.charmcitycommunications.com
Norstar. BCM. CS1000 Programmer

curlycord (Programmer)
29 Jun 12 10:00
Again '
"Sets are call forward no answer to voice mail , you could change ring count from 4 to longer."

=----(((((((((()----=
curlycord
www.curlycord.com
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