Hello, here's what I've got. My client has 3 locations. At one of the locations they would like incoming calls to ring 2 phones then forward to an extension at another office. I've got the main hunt group setup for sequential ringing with 3 users. The first two users are extensions within the office, the last user is a phantom extension that forwards unconditionally to a short code that sends the calls to an extension in another office. Calls between offices work fine, if I dial the short code it works fine. When you call the main number the call rings the first ext, then the second, then bounces back to the first ext in a continuous loop. Here is some data from the monitor:

1678542642mS CMTARGET: 20.765.1 2601 H323TrunkEP: ActionNoAnswerTimeout()
1678542643mS CMTARGET: 20.765.1 2601 H323TrunkEP: Retarget NOANSWER EXCEPTED=00000000 ValidTargets=0
1678542643mS CMTARGET: 20.765.1 2601 H323TrunkEP: RetargetNoAnswer on HUNTGROUP=MainEaston. Ring Attempt 1
1678542644mS CMTARGET: 20.765.1 2601 H323TrunkEP: AddHGTarget MainEaston (depth=1) allowq=0 type=CMNTypeDefault
1678542645mS CMTARGET: 20.765.1 2601 H323TrunkEP: AddHGTargetRingRotary MainEaston ring_attempt_count 1 index 1
1678542645mS CMTARGET: 20.765.1 2601 H323TrunkEP: ADD USER: Kristin depth=2 disallow_cw=1 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
1678542646mS CMTARGET: 20.765.1 2601 H323TrunkEP: ADD USER: Cambridge depth=2 disallow_cw=1 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x34), allow_redir(1) remote=00000000
1678542648mS CMTARGET: 20.765.1 2601 H323TrunkEP: ADD TARGET (N): number=*56 type=100 depth=3 nobar=1 setorig=0 ses=0
1678542648mS CMTARGET: 20.765.1 2601 H323TrunkEP: FoundKnownSystemTargets *56 (ses: 0)
1678542651mS CMTARGET: 20.765.1 2601 H323TrunkEP: SYS SC: *56 3 sc=type=ForwardNumber code=*56, num=200 callinfop->sending_complete=1 secondary_dialtone=
1678542652mS CMTARGET: 20.765.1 2601 H323TrunkEP: SC LOCALPROCESS
1678542652mS CMTARGET: 20.765.1 2601 H323TrunkEP: OV visable. VM NOT visable:Group VM off
1678542653mS CMTARGET: 20.765.1 2601 H323TrunkEP: FindNextInServiceHgInHgIncludedList: Resolved No Alternative!
1678542653mS CMTARGET: 20.765.1 2601 H323TrunkEP: PrimeForHGTarget: MainEaston setorig=0 recall=0 resetExtnVars 1
1678542654mS CMTARGET: 20.765.1 2601 H323TrunkEP: AddHGTarget MainEaston (depth=2) allowq=0 type=CMNTypeDefault
1678542655mS CMTARGET: 20.765.1 2601 H323TrunkEP: AddHGTargetRingRotary MainEaston ring_attempt_count 0 index 0
1678542655mS CMTARGET: 20.765.1 2601 H323TrunkEP: ADD USER: Jessica depth=3 disallow_cw=1 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
1678542656mS CMTARGET: 20.765.1 2601 H323TrunkEP: GetNoAnswerTimer:5


Does anyone have any ideas?

What software version are you on?

BAZINGA!

I'm not insane, my mother had me tested!

4.1

When you upgrade to 5.0 then you will have an option called distributed huntgroups.
When you check the option "advertise huntgroup" then you can add users from other systems in a SCH to that group.
This works much easier and better.

BAZINGA!

I'm not insane, my mother had me tested!

Do they need an SCN license in order for this function to work?

Isn't it a SCN yet?
Yes do you need SCN licenses for this.

BAZINGA!

I'm not insane, my mother had me tested!

Nope. Mixture of a cheap client and the original company the installed the system cut corners. I'll let them know they need a license. Thanks for your help!

Does anyone know if the SCN license can be installed on a 406 or small office edition?

The 400 series does not need the license.
So if you have a SOE _small office or 401ng) a 406 or a 412 already running 4..1 then you can upgrade and you can enable SCN without a license.

BAZINGA!

I'm not insane, my mother had me tested!

According to the Avaya Matrix the Small Office Edition can be upgraded to 4.2. Will this version allow me to enable the SCN without a license? The 406 is running 4.2, does it need to be upgraded as well?