i have a dozen or so of these phones and we have 6 lines. most of the phones have lines starting at the fourth button down on the left side with line 6 being directly across from line 1.

one phone however had conference set up in the place where all the others have line 6 with no line 6 at all. i figured out how to erase the conference hoping it would go back to line 6 but now it is just empty. how would i go about getting line 6 assigned to that button again?

The easiest way is to copy one set that has what you want to another.

Would need type of system and software to help you more.

i have no access to any admin or setup options other than what is on the phones themselves. can this be done from the handset?

Line Assignment is under tech programming (Configuration) of the phone system that runs your phones.

You appear to have no admin or tech programming knowledge.

You can read the Install and System Coordinator manuals for your model of Norstar and software level of the phone system or call your local vendor/tech.

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curlycord
www.curlycord.com

nope.
you may want to google the admin password as we cannot provide them here

here are te steps

feature **266344
pass: ******
terminals and sets
enter know set with 6 lines
copy
single
data and user
enter set missing line 6
ok
done
release
also search youtube there are videos on how to perform several changes.
that should give you a good idea

"Friends,Romans,Countrymen lend me your ears I come to ask for help and to give it, lets not argue on who is best or worst lets just help each other"

thanks for all the tips, i will likely need to figure out how to do that as our vendor/tech company is no longer around and our telephone provider is a local telephone cooperative that doesn't support our system.

You might try this site for a tech.
http://www.telbroker.com/

Wayne T

from above:
feature **266344
pass: ******
terminals and sets
enter know set with 6 lines
copy
single
data and user
enter set missing line 6
ok
done
release

i am trying to learn to do this myself as that would be the best solution and i appreciate everyone's patience.

is there any recourse if someone has changed the default password?

"You can read the Install and System Coordinator manuals for your model of Norstar and software level of the phone system or call your local vendor/tech."

also, how do i determine the model and software? thanks!

Maybe get us the NTXXXXXXX #'s from both the cabinet and the software cards inside.

Otherwise in programming under Config/Maint/SystemVersion...SP code

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curlycord
www.curlycord.com

the nt number is:

NT5B20FC-93 Rel. 04P

I see no software card inside the cabinet and as stated above, it seems the default config password has been changed, I can get into the Admin but that is all I have been able to access so far.

Its an 8X24 system....it has software!!!!
Look at top right, its a small cartridge to the left of larger slot.

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curlycord
www.curlycord.com

See our FAQ's for password issue

There is plenty of nortel vendors out there....dont be calling line carriers.

They can reset password and do/train at same time on basic or advanced admin training.
1 to 2 hours would do.

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curlycord
www.curlycord.com

actually that nt number was from the barcoded sticker near the bottom of the cabinet. there are some other numbers on small white stickers as well:

nt5b24dh-93
nt5b49fa-93
nt5b26ga-93

those top two numbers are from the software card then, it also says DR5 on it as well. i will look at the faq to see about the password issue as that seems to be my biggest stumbling block at the moment.

Those are on the parts, not the cabinet.....you should clearly tell that they all plug into the cabinet.



nt5b24dh - DR 5.1 software
nt5b49fa - Data Cartridge
nt5b26ga - 2 port exp card


5.1 goes into the data cartridge, that in turn goes into the phone system.

2 port is to add modules to the system.

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curlycord
www.curlycord.com

sorry for my confusion, am i still looking for this or have we figured that out?

"Its an 8X24 system....it has software!!!!
Look at top right, its a small cartridge to the left of larger slot."

Its been sorted....we posted at same time.

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curlycord
www.curlycord.com

i thought so, just making sure.

if i understand what you have said and the post in the faq correctly, i would use this address 1C0B2C in debug mode?

Yes

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curlycord
www.curlycord.com

thank you very much for your time then! ; )

ok, finally had time to try the debug and made it to the adress ok, i am having trouble reading the results that i copied down. is it okay to post them here for help?

After you enter your address and press next you will see

1C0B2C: 0304 0304
press next again
1C0B2C: 0506 0F0F

Password above is 343456
If still an issue then post them.

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curlycord
www.curlycord.com

hmm, mine was all zeroes. 0000 0000 i hit next about ten times before it got out of the zero sets.

up to 6 x 0's would be password.

If still an issue maybe the date or year is wrong , did you change it?.

If it's at today's date try 963500 as the debug then see if it spits out different numbers.

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curlycord
www.curlycord.com

Also when entering address make sure you see it on the screen before pressing next (entering correctly).

1C0B2C

i.e
-to move cursor over press #
-to enter C you need to press 2 three times.

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curlycord
www.curlycord.com

i did make it in, tried some of the other addresses and one of them worked.

is the config password changed in the section "installer password" under maintenance?

No, under passwords and then installer.

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curlycord
www.curlycord.com