Product: Crystal Server 2008 (BOE XII)

I've had to reset the password for the account used for A/D authentication.


After a restart of the Server Intelligence Agent and WWW Publishing Service from the CCM console, I'm now receiving this message when I try to log on to the CMC:

The Active Directory Authentication plugin failed to verify the administration credentials for the user "administrator@mycompany.com". Please enter the user name as DomainName\UserName or UserName@DNS_DomainName, then try again.

There are no options to proceed past the error.

I have only one kind authentication allowed for the CMC: Enterprise, yet it still seems to be trying to do A/D authentication under the hood.

How to I change the password that the plug is using without the CMC?

Ken