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Home > Forums > Wiring Closet > Phone Systems > Nortel: CallPilot messaging solutions Forum

Greeting Table set up to different numbers, different times of dats

Read More Threads Like This One

NeilB1701 (IS/IT--Management)

6 Jun 12 3:34

Hi just taken over a BCM40 system with Callpilot. I have set up an auto attendant which has been running for a week now successfully, but now the boss wants a slight change.
We have a separate telephone line for support calls for one particular company. When this company uses the support line the boss wants it to go to Steve's mobile on a Saturday (all day), Graham's mobile on Sunday (all day), then on Monday and Tuesday 7am till 1pm the bosses mobile and all other times the support number to the main office.

I can't see how to do this automatically the best thing I have done is to set up the three routing tables and one greeting table and to go in manually and change the routing table number on the greeting table on the right day. Is there a way of doing this automatically, as it's one number I feel that I may be stuck on how the greeting table operates.

Any thoughts would be appreciated.

Neil

curlycord (Programmer)

6 Jun 12 11:51

Customer must press something, Auto Attendant needs you to enter digits.

=----(((((((((()----=
curlycord
www.curlycord.com

curlycord (Programmer)

6 Jun 12 11:57

If ok to say "Blah blah blah press 1 for afterhours tech"

Then have one CCR for Sat and and other for Sunday.

Weekdays - CCR 1, Path 1 - leave as current, if not setup maybe setup for cust service while your at it.
Saturday - CCR 2, Path 1 - TRSF EXT Steve
Sunday - CCR 3, Path 1 - TRSF EXT Graham

=----(((((((((()----=
curlycord
www.curlycord.com

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