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Cannot connect to modem

Cannot connect to modem

(OP)
I just moved to a new location and the laptop I use for all my business, IBM Thinkpad, cannot connect to the Internet. I have a Motorola modem in this location and there is nothing wrong with the modem as I can get online if I connect it to my spare laptop. What is strange is I can get online in other locations with my IBM Thinkpad laptop so cannot understand why I cannot get online with it here. I have tried all the usual fixes such as turning off and restarting the modem and computer, pinging the computer but nothing works. Any suggestions would be much appreciated.

RE: Cannot connect to modem

Can you ping the modem?

Do you have a router/WAP between the modem and Thinkpad? If so, can you ping that?

Have you released and renewed your IP address? ipconfig /release, ipconfig /renew

At a command line type ipconfig/all and post the output here.

Hope this helps.

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RE: Cannot connect to modem

What model is it? Is it IBM or Lenovo ? Does it have think vantage connections on it, and did you try setting a new connection? Does it connect if you use the lan (wired) port?

RE: Cannot connect to modem

The above guys pretty much have it lined out. My main question would be, are you getting the proper subnet and DNS servers and/or IP under ipconfig? What does an ipconfig /all say on your other laptop that works? Compare to the IBM/Lenovo..

Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it NOW.

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