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Home > Forums > Wiring Closet > Phone Systems > Avaya: IP Office Forum

0 out of a Hunt Group?Helpful Member!(2) 

thread940-1684109
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Nortel4Ever (Vendor)
24 May 12 12:09
With IPO8 and VM PRO how can you configure a dial 0 out of a Hunt Group? "All of our agents are still busy, please continue to hold or if you would like to go to Reception please press 0"
tlpeter (Programmer)
24 May 12 12:11
You will need a menu in the announcements.

BAZINGA!

I'm not insane, my mother had me tested!
Nortel4Ever (Vendor)
24 May 12 12:17
Sorry Sheldon, I'm a former Norstar/BCM tech who's still trying to navigate the rough waters of IPO. Can you possibly lead me by the nose?
Helpful Member!  tlpeter (Programmer)
24 May 12 12:18
Turn on announcements on the group

Add the group in VMPro and check the queue and still queue options.
Then add a menu in the callflow for both queue and still queue.
Record the greeting.

Then add a transfer action to the group.

BAZINGA!

I'm not insane, my mother had me tested!
Helpful Member!  AACon (Programmer)
24 May 12 12:20
Under specific start points then groups, add start points for queued and still queued (you'll need announcements on for the group).

Add a menu option with a 0 and a timeout.

Have the 0 transfer to where ever, have the timeout set to 3-5 seconds. If they don't press 0, it will just keep them in the queue.

Your queuing announcements just go on the menu entry prompt.

-Austin
ACE: Implement IP Office
Nortel4Ever (Vendor)
24 May 12 12:48
Thanks guys, much appreciated!!
SCNIPOffice (IS/IT--Management)
30 May 12 13:05
Just a caveat, make sure that synchronize announcements is not checked for the hunt group or the transfer point will not work.
kholladay (Programmer)
30 May 12 18:00
http://www.ipofficehelp.com/HOWTO_HG_ZeroOut.html

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

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