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Home > Forums > Wiring Closet > Telephony > Nortel: Symposium call center solutions Forum

AACC Threshold setting

thread959-1683705
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kannannortel (TechnicalUser)
21 May 12 8:42
Hi
Is it possible to set up two different threshold level in AACC (Avaya Aura Contact Center)?
I would like to setup a abandoned after threshold to 15 seconds and 60 seconds for the answer after threshold.

Appreciate your help in this regards.
Utreg (IS/IT--Management)
23 May 12 6:18
You can assign threshold level colors on the real time displays.
Having 2 thresholds in Historical reporting is not possible (but you could design a report which shows the values needed).

For more info on setting threshold level colors on the real time displays see:
thread959-1562309: Symposium CC6 Threshold Classes
kannannortel (TechnicalUser)
26 May 12 23:40
Hi

Yep. What you are saying is correct. I configured 2 threshold levels and it follows only one threshold. Is ther anything mentioned in the NTP that we can set only one threshold level.

Regards
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