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Home > Forums > MIS/IT > Office Suites > Microsoft: Office Forum

Excel 2010 hangs on close

Read More Threads Like This One

topdabadawg (MIS)

16 May 12 12:34

I have a user running a copy of 2010 pro. It has full functionality, except when closing the application itself it hangs and takes 45 - 60 seconds to close the window. It is on a Windows 7 64-bit box. I have reinstalled the application, repaired the installation, checked to see if there are any printers added that do not exist. Has anyone seen this issue. BTW- The application is installed on an hp laptop with a coreI5 and 8 gig of ram.

kjv1611 (TechnicalUser)

21 May 12 13:36

Questions:

Does this happen only with one specific workbook?
What about a blank workbook?
Any Excel Add-ins?
Tried diff machine, same user?
Tried diff user profile / user, same machine?
Security Apps?
Is this the only issue occurring at this time on the same machine, with same user?

"But thanks be to God, which giveth us the victory through our Lord Jesus Christ." 1 Corinthians 15:57

topdabadawg (MIS)

21 May 12 13:42

1. Workbook does not matter, will hang with no workbook open
2. still hangs on closing
3. no additional add-ins other than included in fresh install
4. logged in user to multiple machines, closes properly on other machines
5. alternate user profiles hang upon closing
7. Kaspersky anti-virus, sames as on all other installs
8. this is the only issue with office

kjv1611 (TechnicalUser)

21 May 12 13:47

From your responses to 4 and 5, I'm guessing that it may actually (odd as it may seem) be an odd hardware issue. My first guess is an odd RAM issue that'll be difficult to pinpoint. That's where I'd be tempted to check next... so remove all but one stick of RAM while powered off, try with the first stick of ram... if same issue, move on to next, test until you find if one works fine, or one does not work fine compared to the others. Sounds like a silly test, I'm sure, and odd maybe in this forum, but based on your responses, that's my next guess at it.

By the way, running Memtest or another memory scanner does not always guarantee the RAM is a-ok. You probably already know that, but just mentioning for anyone who reads this and is not aware of it.

"But thanks be to God, which giveth us the victory through our Lord Jesus Christ." 1 Corinthians 15:57

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