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Home > Forums > Wiring Closet > Telephony > Nortel: Business Communications Manager BCM Forum

BCM400 SYSTEM patch 033 corrupted system keycodes BE ALERT!!!

thread1361-1683016
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mynameisEarl1959 (Programmer)
13 May 12 8:47
I loaded latest patches to bcm400 and after reboot all keycodes show intact but eveything associated with them stopped operating? VM boxes show -55, cotact center shows disable and cannot re-enable. Must got to AVAYA now for $$$$ support, Thanks you AVAYA!!
firebirdscrambler (Programmer)
13 May 12 16:15
I'm sorry to hear that!. I reported to Avaya problems with system 030 to 032. I simply don't trust them anymore!.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK
http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.
curlycord (Programmer)
13 May 12 21:02
I doubt its related, 033 has been out over a month now.

Did you restore from backup and try the patch again?.

=----(((((((((()----=
curlycord
www.curlycord.com
mynameisEarl1959 (Programmer)
13 May 12 21:36
I tried restore and it does same thing. I also installed a new vm keycodes to try and trick the sequence but it made no difference nor does it register in callpilot? They had 55 mailboxes and I added 2 additional and it still says negitive 55, I am up the creek so to speak? Tried to contact Avaya this morning but they need sold yo information so tomorrow is another day. Thank everyone
curlycord (Programmer)
14 May 12 10:21
Possible HD corruption, just suggestions.....
System level reset
Enter keys and patch
Test
or
Replace HD with BCM400 rls ? image, patch to latest then see if key's enter, if ok do a restore of programming.

=----(((((((((()----=
curlycord
www.curlycord.com
mynameisEarl1959 (Programmer)
14 May 12 19:40
According to AVAYA who repaired 2 KRS files a new HD and restore would not have helped. Problem solved but thanks everyone.
Crowtalks (TechnicalUser)
15 May 12 12:09
So the problem had to do with corrupted KRS files within the patch?

Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2
curlycord (Programmer)
15 May 12 14:46
Yes its not clear what they did or what problem was but nice they fixed it.

=----(((((((((()----=
curlycord
www.curlycord.com
TLDuk (Programmer)
29 May 12 13:08
Deployed patch 33 twice no issues so far..

If its not broke tweak it..

mynameisEarl1959 (Programmer)
30 May 12 11:25
The Corrupt part had a ? mark and I only was wanting folks to be aware that the potential was there nothing else! AVAYA actually had to log into my machine and repair it as files became corrut immediatly folling patch. All is GOOD! Sorry to give wrong impression
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