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Home > Forums > Wiring Closet > Telephony > Nortel: Business Communications Manager BCM Forum

restore keycodes after level 1 resetHelpful Member!(4) 

thread1361-1682904
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blueorangegreen (TechnicalUser)
11 May 12 10:03

I'm trying to add VM to sets added to a BCM50.
Default password has been changed from nnadmin/PlsChgMe! and I can't access thru telset F983 1020000-don't know password.
I'm new to BCM -have experience w/ CICS. I'm considering level 1 reset to reset passwords. I have a .lic file with the keycodes , But not ever having done this before I concerned with resetting and restoring the keycodes. any advice ?
Helpful Member!  firebirdscrambler (Programmer)
11 May 12 10:13
If you do a level 1 or 2 reset, then you will lose customer data. Have you got a recent backup image?.

I'd get a case raised with Avaya to give you a reset password.
blueorangegreen (TechnicalUser)
11 May 12 10:31
I don't have a recent backup image- never having accessed the unit through BCM web page or element manager.

Would Avaya provide the customer with a reset password ?
Helpful Member!  cook1082 (Vendor)
11 May 12 10:34
For $.
blueorangegreen (TechnicalUser)
11 May 12 10:40
Thanks
Can you say how much ?
ballpark ?

If I reset the system and have the keycodes , is it difficult to restore the keycodes ?
Helpful Member!  azrael2000 (TechnicalUser)
11 May 12 10:58
Hi there.

I just did a level 1 reset on my BCM 50e here, and I see my keycodes are still in place. As was said earlier, I lost all of my customer data, but I'm reprogramming it, so that isn't a big thing.

The only thing I am aware of is that a level 2 reset mangles the keycodes as well. (And I have got to tell you pushing that little button and trying to press it again in 5 seconds can be kinda unnerving! For me anyway!)

Regards
Helpful Member!  DigitelD (Vendor)
11 May 12 11:55
I believe you only lose keycodes with a level 2 reset. I have never lost them doing a level 1.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
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