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Home > Forums > Wiring Closet > Phone Systems > Nortel: Norstar systems Forum

Music On Hold quality & volume

Read More Threads Like This One

DaveInTexas (TechnicalUser)

8 May 12 3:42

We have tried various sources such as a boombox, an itouch but they all result in very low volume. With the input device (boombox etc) volume control at max, we get some hiss and static and it is still not really audible.
The wires check out OK.

What are they designed to use for a music input? What specs? What works best? Why is the volume so low.

Norstar M8x24DS
NT5B20FC-93 on computer
NT5B49FA-93 0400749520 on the software 'cartridge'
SP: 30MVM05 DR5 RTP

norstarboy125 (Vendor)

8 May 12 3:56

Have you tried a different cable? If not then I would, no way you should have your music source near max and the music sound low.

Jeremy J. Carter
Charm City Communications
http://www.charmcitycommunications.com
Norstar. BCM. CS1000 Programmer

curlycord (Programmer)

8 May 12 9:06

You are using the headset port I hope.

Port is probably blown due to not correctly hooked up such as impedance mismatch, it needs to be about 600 ohms to answer your question.

KSU replacement is in order.

=----(((((((((()----=
curlycord
www.curlycord.com

maxse (TechnicalUser)

10 May 12 1:37

Check it from a landline and not a cell phone! This is a known issue sometimes the hold music sounds extremely low on certain carriers/towers. Happens especially w classical music. I almost replaced my ksu but realized this

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