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Home > Forums > Wiring Closet > Phone Systems > Mitel Networks solutions Forum

Dect Headset issues?

thread1329-1682295
Read More Threads Like This One
kwbMitel (TechnicalUser)
4 May 12 1:08
I have a customer that recently installed 20 headsets on their 5330 sets (on 3300 5.0)

5 of the headsets have died due to not charging.

Anyone else seeing this kind of failure rate?

**********************************************
What's most important is that you realise ...  There is no spoon.

bobcheese (TechnicalUser)
4 May 12 6:32
was it he headset or the module? I have had a few modules in the past but 25% is a lot. Maybe just unlucky.....
nytalkin (Vendor)
4 May 12 8:55
Are the 5330 older issues?  There was a power jumper that needed to be installed to bridge the power to the charging plate.

NO GOOD DEED GOES UNPUNISHED!

kwbMitel (TechnicalUser)
4 May 12 9:20
The jumpers are in place, checked myself to make sure.

**********************************************
What's most important is that you realise ...  There is no spoon.

LoopyLou (TechnicalUser)
4 May 12 10:26
When you say die is it they will not resurrect when recharged?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.  
kwbMitel (TechnicalUser)
9 May 12 16:27
*****UPDATE*****

We appear to have isolated the issue. The modular plug that connects the headset cradle to the module is not making a proper connection. If you push the module in and hold it the headset will show itself charging. Let go and the modular plug loses connection.

I bent a paper clip, lifted the spring connections inside the module and voila - issue resolved.

**********************************************
What's most important is that you realise ...  There is no spoon.

LoopyLou (TechnicalUser)
10 May 12 11:45

What no duct tape?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

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