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Home > Forums > Wiring Closet > Phone Systems > Avaya: DEFINITY systems Forum

9630 ip phone firmware update wont work

thread690-1681764
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joshhems (IS/IT--Management)
27 Apr 12 14:58
a few phones on the site wont take the update when I unplug them and plug them back in
gwebster (Vendor)
27 Apr 12 15:14
A little more information would be helpful...  What software are they running now and what are you trying to upgrade them to?  Where have you loaded the software?  Have you checked the server log to see if the file is getting retrieved?  What messages do you see on the screen of the phone during this process?
joshhems (IS/IT--Management)
27 Apr 12 15:47
its not showing it to grab any files during startup the server is not retrieving the file if three phones are on the same mini switch would that be an issue i do not think it would since the corporate headquarters keeps all the server info confidential theres not much i can tell you i just need a broadscope solution
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