I have a site with several 9650C sets with the DSS adjuncts. The receptionists answer for several upper management and thus have 2 Bridged Appearance keys (a & b) for each of their bosses. They light fine, ring in fine, etc. They like the KEY MODE type of ease of being able to answer for their Boss and then tell them that Mr. Smith is on the line. He then just presses the blinking Appearance key which she put on hold from her phone. (It was his App key in the first place; she just answered it on her phone on her Bridged app of his).
So all is well, UNTIL she gets a call on her own extension number (the actual extension of her phone). If she is on a Bridged App key for one of the bosses and a call comes to her own extension, it rings audibly, but there is no visual indication at all. No button to press, nothing. Even if you dump the call you are on with the Bridged App key of the boss and press all 3 of her CA keys, there is dial tone and the phone is still ringing (until VM coverage kicks in). Where is this call????
I would like to avoid the coverage app buttons since I can only have one and it doesn't look "key mode" like for ease of the Boss just pressing the blinking lights. The park buttons didn't go over well, kind of at a loss.
If this just worked the way I think it should, it would be perfect.
FYI: 8.0.18 and the following items have been tweaked under the receptionist's telephony tab:
Y= checked. N= not checked. If I don't list it, it's not checked.
Call waiting on: Y
Answer call waiting on hold: Y
Ringing Line Preference : N (they were accidentaly answering all bridged app keys set to ;99)
Idle line pref: Y
Delayed, answer preselect, Reserve last, All set to N (unchecked).