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Home > Forums > Wiring Closet > Phone Systems > NEC: PBX solutions Forum

Caller ID not showing up on calls tranfered from an SV8500 by an AVST.

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LDthirtytwo (TechnicalUser)

18 Apr 12 21:40

I have an SV8500 providing trunks to a Cisco Call Manager. If a DID call comes into my 8500 and goes straight to the Cisco the call shows CID on the users Cisco 7940 phone. If the call comes in on the local pri and is answered by the AVST and the caller dials a station in the Call Manager the call is transfer, but no CID shows on the Call Manager phone, the 7940 show 'Unknown" for caller ID. If the AVST transfers a call with in the 8500 CID shows up on the NEC DT300's.

How can I trouble shoot this?

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