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Home > Forums > Enterprise Applications > ERP and CRM Solution Vendors > ACCPAC Solutions Forum

Workstation Setup error

thread631-1680893
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LRSD (IS/IT--Management)
18 Apr 12 17:50
ACCPAC 5.5A

Run workstation setup - gives an error dialog along the way:

"Failed to create XML DOM"

Click OK - setup continues on and eventually gives successfully completed message.

Able to bring up ACCPAC desktop - click on any function (like Customers)- receive error:

"Exception: Common desktop COM interface failure"

msxml6.msi is installed

Only on this one workstation...

Help...???

 
tuba2007 (Programmer)
18 Apr 12 17:58
Workstation OS?
How about uninstall/reinstall WSsetup?
LRSD (IS/IT--Management)
18 Apr 12 18:13
Same OS as 3 other workstations...

Previously:
1) uninstalled WSSetup
2) uninstalled msxml6.msi
3) reinstalled msxml6.msi
4) reinstalled WSSetup

Same sequence of issues...
LRSD (IS/IT--Management)
18 Apr 12 18:14
Sorry - WS OS is Windows XP Pro, SP3
tuba2007 (Programmer)
18 Apr 12 18:29
Some other program is interfering, or it's a corrupt registry.  Reinstall XP.
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