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Home > Forums > Wiring Closet > Phone Systems > Avaya: PARTNER systems Forum

Using a valcomV 2904 4 door system with a Partner ACS

thread688-1680845
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NYSTECH (Vendor)
18 Apr 12 11:49
I have a customer we took over maintenance last week and they Have a valcom V2904 door answering system connected to their Partner system.. yesterday the ACS had power issue and all programming was gone. I was able to recover most of the programming the only thing I can not to work is the door phone..

I beleive it is using a trunk port for a connection but, that is about all I can know.. I try programming with #604 and #605 but no luck.

Any help on programming this would be appreciated

cvrbob (TechnicalUser)
18 Apr 12 14:29
604 & 605 is for the partner door phone, your valcom is probably using line ports , #301, or #603 Hotline
Telecomboy (Programmer)
18 Apr 12 14:38
If it is using a line port, just program that line onto the phones.
NYSTECH (Vendor)
18 Apr 12 14:39
I am thinking your right about #301.. they have a button that is marked door call on all the phones and I am thinking it is a line/trunk 4 which the door unti is using.

I will try remove line that is now on that button from the power outage and replace with trunk 4..

jsaad (IS/IT--Management)
18 Apr 12 17:09
yeah the valcom uses a trunk port and when they answer it can sound a tone to signal which door is pressing the button (2 beeps for door 2). they can also open the door.
NYSTECH (Vendor)
20 Apr 12 14:24
Thanks for all the responses.
It turned out that it was 301# and I had to move the line to correct button..

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