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Home > Forums > Wiring Closet > Phone Systems > Mitel Networks solutions Forum

Outgoing Call By Autoattendant

Read More Threads Like This One

donbru01 (TechnicalUser)

16 Apr 12 6:11

Hi , i have another question
1. incoming call route to x310 this is Menu Node
2. into menu node i have more chance
3. press 1 goto x390
4. press 2 goto x391
5. press 3 goto x392
6. press 5 goto external call

How can make outgoing call from Autoattendant ?

Thanx
Bruno

LoopyLou (TechnicalUser)

16 Apr 12 8:00

You want to get option 6 to work i.e allow people to make calls via the autoattendant or do you want to send callers to a particular number?

If its just to a particular number you could use a speed dial. If its to allow anyone hitting your autoattendant to then dial out

1). That is insane.
2). I think my point is made in item one.

Sure what the hell just setup 6 to dial 9 and then the people can dial anywhere.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

donbru01 (TechnicalUser)

16 Apr 12 8:03

Hi LoopyLou ,

I must send call to a specific numer example 0-334xxxxxx

But if i try to configure at position 6 speeddial number , return error , must be mailbox !!!

LoopyLou (TechnicalUser)

16 Apr 12 8:10

setup up speed call. Setup a transfer only mailbox that matches the number of the speed call. Put in the speed dial as the extension for the mailbox. REcord a short message for the transfer only mailbox of "please hold" That should work.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

donbru01 (TechnicalUser)

16 Apr 12 8:32

Hi , i have setup this

- speedcall 6299 to 0334xxxxx
- voicemail 629 match internal call 6299 only transfer
- recorded message on voicemail 629
- setup Autoattendant 6 to 629

Than
- if i try to call 6299 call go to 0334xxxxx
- i place incoming call to Autoattendand , digit 6
- i hear Recorded Message vm 629
- but call no route to external call , go on Menu Voice Mail

ANy ideas ??

Bruni

wireman50 (TechnicalUser)

16 Apr 12 8:51

trunk to trunk transfer allowed in COS?

donbru01 (TechnicalUser)

16 Apr 12 8:53

Yes , however i test configuration calling into Autoattendant from internal extension and put 6 for place outgoing call

Bruno

wireman50 (TechnicalUser)

16 Apr 12 9:43

VM ports set to allow trunk to trunk in COS? as well as lines....

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