I have an 0x32 w/6.1 and NAM w/I believe 4.1 on a PRI. Customer has codes for toll calls. In ccr tree path 7 I have pointed to a LD number. Is there anyway to insert pauses to allow for code??? Or do I need carrier to build an allow for this number?

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

I suggest working through this first:

http://tek-tips.com/viewthread.cfm?qid=1666772

I have tried that. If I try to place a pause in the string of numbers f78 or even # it will not accept it. This is a path in the ccr tree that is set up to transfer to an external number. They had an 800# that worked fine.  I'm not call forwarding an ext.
Whenever I input f78  it cancels out......

I call the office after hours and the aa picks up. I dial 7/ prompt plays one moment please/ moh comes on then a long tone/rings and then intercept operator/ we cannot complete your call/disconnect.
However, if when I dial 7/ hear tone/ put in code the call goes through. I'm thinking I might need an analog line to set it up or carrier to build an allow table for this number...

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

The manual says pressing #3 will insert a 4 second pause in the dialing sequence.  It will appear as a P on the display.

Brian Cox
Oregon Phone
http://www.OregonPhone.com
http://www.linkedin.com/in/briancox1952

 

To insert more digits after the pause, dial #2.

Brian Cox
Oregon Phone
http://www.OregonPhone.com
http://www.linkedin.com/in/briancox1952

 

Back again. I have gotten to the point where I can add the pauses by pressing the # key and then add. However, after I add the pauses I cannot add any digits to the string after the pauses. Any suggestions

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

Tried #2 to insert more digits but it will not accept.

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

What do you mean it won't accept?  You can't add more digits after dialing #2?

Brian Cox
Oregon Phone
http://www.OregonPhone.com
http://www.linkedin.com/in/briancox1952

 

Hey, thanks for all the input. I was finally able to get it working. After adding 2 pauses and then pressing 2 without # b4 it I was able to insert the 4 digit code. I saved the tree/enabled it/dialed into aa/dialed 7 and was routed to service.

Man I guess we have to just stay diligent, stubborn and relentless. I know my customer will be happy. Once again, I sincerely am grateful for the support.. have a great weekend.

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

Glad you got it working.  This is something I haven't done in quite some time, so this was a refresher for me.

Brian Cox
Oregon Phone
http://www.OregonPhone.com
http://www.linkedin.com/in/briancox1952

 

Thanks, it's always a refresher for me anytime I work on equipment. Always learning something new man and that's the way it should be.

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

Also noticed that prior to pressing the digit 2 to add to string certain numbers represented symbols.
Example
6 = *
5 = #
4 = D and of course
3 = P. I have no idea what * and D represent. All the other numbers 7, 8 9 and 0 haven't any value.

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

6 inserts a * in the dialing string.  So if you want to turn off call waiting you'd enter *70 before the phone number.  D = recognize dial tone.

Brian Cox
Oregon Phone
http://www.OregonPhone.com
http://www.linkedin.com/in/briancox1952

 

Thanks  

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow