Have a client with CICS 6.1 and CP100 2.0.  I'm unable to change dial 0 properties.  In programming disabled Gen. Del. mbox as requested by client.  Made ext22 dial 0 from table 1. Made ext 22 attndt set under Op Status.  Made ext 22 dial 0 in System Programming. Internal calls to ext22 go to mb22. Incoming calls are answered by AA at 2 rings.  Ext 22 is FNA to voicemail at 4 rings.  If I call in and press 0 after AA answers it rings 4 times and goes to GENERAL DELIVERY NO MATTER WHAT!!!  Tried changing FNA, DRT and trans callback to maximum values.  Dial 0 from AA and rings 10 times then goes to GENERAL DELIVERY!!! According to programming general delivery doesn't even exist.  Rebooting system didn't help.  Am I going crazy or have I missed something??

Are you sure your lines are table 1?

Marv
www.telemarv.ca

Sounds as if there is a programming conflict between "line answer"/number of rings and Forward No Answer number of rings.  Make sure they are both set the same.  If there is a conflict between these settings The incomming call will always go to Gen. Del. even if GD is disabled. Try this first. Check ALL sets that are programmed to forward to VM. The FNA in "set capabilities" need to match the "Line Answer" number of rings  on the Call Pilot.

I'm about 99 percent sure this will fix your problem!!! OK- 98.

if i'm correct and i may not be, but isn't gen del. by default 0??? have you tried assigning ext.22 to mailbox 100 or is it 10 since you are using 2 digit ext's.
i would go into f983/mbox/change/10 and see what ext. is assigned to it. if none,then go to ext. f981/pswd/0000/enter new pswd/ again/ then record name and primary greeting in that mailbox for ext. 22. f982/operater status to yes
 do you have a ccr tree built??? if not, the call will always revert to gen delivery.
did you make ext. 22 your prime set for all lines.

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Did you fix that thing yet?

"According to programming general delivery doesn't even exist"

What method are you using? GUI or F983/login/6?

Also make sure Mailbox 22 is Ext:22 and Mailbox 10 is Ext: none

 

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curlycord
www.curlycord.com

 

Did you assign ext.22 as the attendant in  table 1????

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I'd have to guess that the CallPilot 2.0 software is buggy.  I'd suggest upgrading to 3.1.

Brian Cox
Oregon Phone
http://www.OregonPhone.com
http://www.linkedin.com/in/briancox1952

 

If your line answer in AA is set to 2 rings and your "Forward no Answer" in the system is set to 4 rings- This is ABSOLUTELY the problem!!!!! The CP will send the call to "GD" EVERY time even if the GD is dissabled. It's intentional in the software program so messages Shall NOT be lost.
Change the AA Line answer to 4 rings to match FNA on all sets that are assigned with this line, to 4 rings and this WILL FIX your problem. THE FNA AND AA LINE # of rings MUST MATCH!
The only exception to this would be if you have PRI/2 way DID's,  which you don't because of your two digit DN's.

I had a CP100 do the same thing, but only because mbox's were not initialized..

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"Change the AA Line answer to 4 rings to match FNA on all sets that are assigned with this line, to 4 rings and this WILL FIX your problem. THE FNA AND AA LINE # of rings MUST MATCH!"

Sorry, but this makes no sense. As long as the AA ring timer is less than CFNA timer it should function correctly.

Like others have said 2.0 is buggy.

Marv
www.telemarv.ca

allworxguy- I know this makes NO sense- but this is one of the quirks of 2.0.  Four rings was just an example, It won't change the O/attendant's appearance but will change the incomming calls going to general delivery every time, once this is done you'll know your on the right track.  This is the starting point.  He's assigned the attendant BOTH in the CICS and the Call Pilot which has created yet another software conflict. Now you have TWO auto attendants trying to do the same task.
Brutalis- if your still looking at this- Disable any and all AA functions in your CICS system programming, and let the Call Pilot's AA do ALL of the work. The CICS auto attendant and CP are butting heads!!!

 

Do you mean that your makes no sense fix is actually a fix to the bug?

lol?

 

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curlycord
www.curlycord.com

 

Curly, are you suggesting you can enable the built-in CICS auto attendant AND the Call Pilot's  auto attendant at the same time when both are programmed to handle the call diferently-   Come on man-lol

It would be nice if the original poster would participate in the discussion that he started.

Brian Cox
Oregon Phone
http://www.OregonPhone.com
http://www.linkedin.com/in/briancox1952

 

True lol
Must be a 2 week vacation.

I am with Allworxguy where I dont get where AA and FNA are told to answer at the same time.
It does not make sense to me too.....yet!.

AA should always be a lesser ring count unless you want somebodies mailbox to answer lines.
I should be able to have AA answer at 0 rings and FNA my reception set to 3, 4 or 6 rings without issue.

Also I am not sure why the internal AA in the CICS is mentioned when it is a mailbox direction issue.

Thus why I thought you are offering a freakish solution to a known bug that you found by mistake.



 

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curlycord
www.curlycord.com

 

I didn't see anything about the OP using the the built in AA of the CICS.

Marv
www.telemarv.ca

Brutalis-- throw us a bone----what programming steps did you use to "make extention 22 dial 0 in "System programming"?
Curly, I know you know your "Stuff"-- what will this do?

That would allow internal callers to intercom 0.

I think it's bugged as well since in his first post he did everything to the T and even rebooted.

Upgrade to 3.1 is free and a 15 minute job and probably will fix the issue.



  

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curlycord
www.curlycord.com

 

Gentlemen, I've been away for a while so no questions answered. Here's the set up:  AA answers after 2 rings, (no ringing sets on incoming calls). Ext. 22 is the zero out from Voice mail and KSU.  FNA to voicemail is 4 rings on all sets with a mailbox.
General delivery mailbox is disabled in F983 programing.  All external incoming calls go to GEN. DEL when callers hit 0 regardless of voicemail/ksu programing.  (internal zero calls go to ext.22 as programmed.) As a workaround I've got GEN DEL off prem notification to ext 22 and that works ok so they get GEN DEL messages but this should not be necessary.  I'm thinking some kind of corruption.  Any thoughts?

Just did, upgrade the CP software.

 

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curlycord
www.curlycord.com

 

Thanks gentlemen for all your input.  I think I have to agree with curlycord and try to get my client to upgrade.

I have just duplicated the same programming w/ mics 7.1 and cp100 w/ 2.0 sw. I assigned x222 as my attendant in table 1/ assigned x222 as attendant in operator status/cfna to x234(cp100) after 4 rings/ line 001 ans. 2 rings/ gen del set to (N)/ built ccr tree w/ 1 transfer point /saved and enabled. Dialed into AA/ picks up after 2 rings/ dial o/ x222 rings/ transfers to mbox after 4. It works flawlessly.  
However what I didn't do was program dial 0 to x222 in system programming. How did you go about that????
Also even though gen del is disabled, when calling aa and dialing 100 it goes to gen. del mbox.Otherwise it goes to x222 when 0 is dialed....

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Voice Connect Plus, Inc.
have a great day and a better tomorrow

I think it's under System Programming.  Look for Direct Dial Set.  Default is x221.  Just change this to x222.

Brian Cox
Oregon Phone
http://www.OregonPhone.com
http://www.linkedin.com/in/briancox1952

 

That is where i looked however it is not Direct Dial 0. You can choose DD destination as internal/ external or none. Internal you have to input the xxx you want as your DD set. It does not allow for 0. I guess that is what threw me off.
I also set my DD set as 222/ dialed into AA/ after 2 rings it answers/dial 0/one moment please/ 222 rings/ transfers to mbox after 4.
With or without DD destination programmed, it works every time.   If it's not a big deal I would just default and start from scratch.
  

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

Direct Dial sets are 1-5.  By default all sets are assigned to DD-1. Just change DD-1 to x222 and this will be the Dial 0 extension.

Brian Cox
Oregon Phone
http://www.OregonPhone.com
http://www.linkedin.com/in/briancox1952

 

Hey Ex, did you read my reply bro. Yes, this I know and did. Like I stated earlier. it works with or without Direct Dial. So, I don't know why it's doesn't work for Brutalis. What I can't duplicate is the call being routed to the gen del mbox as he states in his thread.
So I'm trying to figure out why it does......

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Voice Connect Plus, Inc.
have a great day and a better tomorrow

It looked like you wrote there was no DD-0, hence my last reply.

Brian Cox
Oregon Phone
http://www.OregonPhone.com
http://www.linkedin.com/in/briancox1952

 

"it works with or without Direct Dial. So, I don't know why it's doesn't work for Brutalis."

He did not express he had an issue with this, only calls to GD is the issue.
 

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curlycord
www.curlycord.com

 

Exactly, incoming calls are routed to gen del mbox instead of x22 that he has set up as the operator. I'm interested in knowing why his calls are routed to GD when he dials 0..

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow

Hi atdjr123. You said "I'm interested in knowing why his calls are routed to GD when he dials 0.."  I would also be very interested to know why this happens and then I could correct it.  According to my programming calls should NEVER go to GD.

I had this issue once and there was an old mailbox that no one knew about and it was not initialized. So somehow, the system was taking orders from that and sending calls to gen. del.  I don't remember all the details of that but when i found that mbox and deleted it, the problem cleared.
Good Luck.

808PhoneGal

That reply was to Ex bro. not you. Of course you're interested otherwise you would not have posted the thread. Your best bet would be to just do a reinstall and start from scratch.

www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow