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Ratman01 (IS/IT--Management)
19 Mar 12 14:33
Our two main servers are in central time.  We have call centers in Central time and in Eastern time.  I have a service hours table that has the TOD as 8:00 to 17:00 and it says use time adjustments from location 1 (our main server).

My VDN's for Central Time work fine.  However, for Eastern time I have created a VDN with an offset of +01:00 and it does not adjust the value from the service hours table.  If I hard code the hours, they do the offset but I would like to use the service hours table.  Am I missing something?

We are on CM 5.2.
Below is my test VDN.  (Production right now is hard coded because I can't get this to work.)

                            VECTOR DIRECTORY NUMBER

                             Extension: 123-4567
                                 Name*: cjptest
                           Destination: Vector Number        1997
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? n
                                   COR: 20
                                   TN*: 1
                              Measured: none

               Service Objective (sec): 20
        VDN of Origin Annc. Extension*:
                            1st Skill*:
                            2nd Skill*:
                            3rd Skill*:
                            VECTOR DIRECTORY NUMBER

                                 AUDIX Name:

                        Return Destination*:
                    VDN Timed ACW Interval*:
                           BSR Application*:
              BSR Available Agent Strategy*: 1st-found
                          BSR Tie Strategy*: system

                    Observe on Agent Answer? n


              Display VDN for Route-To DAC*? n
            VDN Override for ASAI Messages*: no

                       BSR Local Treatment*? n

          Reporting for PC Predictive Calls? n
           Pass Prefixed CPN to VDN/Vector*? system
                            VECTOR DIRECTORY NUMBER

                                VDN VARIABLES*

                    Var  Description       Assignment
                    V1
                    V2
                    V3
                    V4
                    V5
                    V6
                    V7
                    V8
                    V9

                   VDN Time-Zone Offset*: + 01:00
                  Daylight Savings Rule*: system
 
SloTCMS30 (IS/IT--Management)
19 Mar 12 16:42
Ratman,

Are you using time offsets in the locations table?  Or the tennants?

"Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for."

- Epicurus

Ratman01 (IS/IT--Management)
19 Mar 12 16:46
Location table.  We do not use tennants.

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