INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!

Talk With Other Members
Be Notified Of Responses
To Your Posts
Keyword Search
One-Click Access To Your
Favorite Forums
Automated Signatures
On Your Posts
Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

LINK TO THIS FORUM!

Tek-Tips LinkedIn^® Group

Join our
LinkedIn^® Group!

Hook up with past and present colleagues and classmates quickly.

Partner With Us!

"Best Of Breed" Forums Add Stickiness To Your Site

(Download This Button Today!)

Feedback

"...This forum is the most helpful site I've ever used. I used to use Deja.com; but, this site is better - hands down!..."

More...

Geography

Where in the world do Tek-Tips members come from?

Click Here To Find Out!

Tek-Tips Shirts!

Get your
Tek-Tips Forums
SWAG here!

Home > Forums > Wiring Closet > Phone Systems > Avaya: CM/Aura (Definity) Forum

Denial Event 1674 (Service Observe)

Read More Threads Like This One

CommoGuy101 (TechnicalUser)

15 Mar 12 16:54

Hello everyone,
Currently on a S8800
R015x.02.1.016.4
current patch 18250

I am having an issue with using service observe.
I keep getting a denial event 1674.
Confirmed that the extension having this issue is set up exactly the same as the other extensions that are able to use this feature.
This 1 extension is getting this denial event and the others are not.

1674 Svc obsrvr/obsrvd COR dny Activate service observing feature. Activating
user's Class of Restriction (COR) does not allow
it to be a service observer of intended observed.

Does anyone have any ideas?

Thank you all,
CommoGuy101

avayasmith (Vendor)

15 Mar 12 17:01

the observer's cor says it can observe, correct? and the person being obsefved has a cor that allows observing? you checked both of these cors?

i prefer clarity to agreement - dennis prager

CommoGuy101 (TechnicalUser)

15 Mar 12 17:15

Yes sir I did,
The thing is other extensions have this same COR and can observe the same person.

COR that is service observing has this set to yes.
Can Be Service Observed n
Can Be A Service Observer? y

COR of person being observed is set to yes for can be observed
Can Be Service Observed? y
Can Be A Service Observer? n

montyzummer (IS/IT--Management)

16 Mar 12 7:35

try removing the station and re-adding by duplicating a station that you know works.

APSS (SME)
ACSS (SME)

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Back To Forum

Back To Avaya: CM/Aura (Definity)