I am working using a Cisco IPCCX 6.0 (Express). I would like to queue to a CSQ, then after a set period of time expand to another CSQ (larger group) without dequeuing the first CSQ. Is this possible, and if so what is the limit of concurrent CSQs a single call can be queued to? What are the implications to reporting? Also, what haven't I thought of that I should be aware/wary of?
Thanks Bill Clark
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