We have recently upgraded from Progression to Macola 9.5.500 and are having problems with the AR Commissions Due Report. We have discovered one bug involving commission being calculated on freight when it shouldn't be that has apparently been corrected in a later version.
However we are also noticing that, on invoices with 5% payment discount, the commission is sometimes calculated, correctly, on the discounted amount; and sometimes incorrectly on the complete amount.
For example, same salesrep, same account, first invoice for 101.40, discounted payment received 96.33, 8% commission 7.70 is calculated correctly, the following invoice 108.28, discounted payment received 102.87, 8% commission 8.66 calculated on original amount.
Can anyone tell us how MacolaES is calculating the AR Commission Due; which fields from the GBKMUT table for example? We are hoping that with that information we might find some other avenue to investigate to discover what is happening. Or is this another symptom of the already discovered bug?
Yes, we do have a consultant for Macola and I have explored the Exact Customer Support Portal but not being able to identify and recreate the error we are unable to determine if it's something procedural or something actually wrong with ES.
Thanks for any info,