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9608 Phone Firmware

9608 Phone Firmware

(OP)
I installed some 9608 phones last year before they stopped selling them.  Luckily they had few problems.

The IPO is on R6.1.  What version of firmware should I upgrade to phones to?

Am I going to have move the whole thing to 8.0 to get a stable system?

Thanks.

RE: 9608 Phone Firmware

R38 is the latest GA firmware.  Official support comes in the 8.0 Q2 release from what I heard.  I've had decent luck with R38 which IDs as 6.1380 in SSA.

RE: 9608 Phone Firmware

There will be new firmware and it is in trial at the moment.
And to give you hope, it works very nice.
I did not have any 9608 getting frozen anymore.
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

Peter, am I correct to assume that the new firmware/Q2 maintenance release will bring support for the 9611 also?

RE: 9608 Phone Firmware

It should be Q1 and yes i think they will support the 9611.
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

Will the 9608 sets do LLDP and or DHCP with the new firmware?

RE: 9608 Phone Firmware

They already do.
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

I've recently had problems with 9608 screen
freezing.

Disabling LLDP on the switchports fixed the issue for me!!

No more reboots, no more crashes.
 

RE: 9608 Phone Firmware

Denny, that's issue avoidance not fixing though, next release 8.0 and 8.1 should sort it out smile

RE: 9608 Phone Firmware

to give you even more hope,im in agreement with tlpeter, i do not have frozen screens anymore,
also ive no issues with my 9611

 

RE: 9608 Phone Firmware

Amriddle is right ofcourse. But I'm glad to be able to 'avoid' the issue ;)
 

RE: 9608 Phone Firmware

Hi,

I am having issue with 9609 i am running IPO 500 software R7

phone boots up fine and takes about 5-10 min to get to login screen then when i enter ext. and password it freezes at login and reboots after 5 min.

it's been doing like this for like 2 hours i tried like 4 unit they are all acting like that.

any idea how to fix this.

thanks in advance.

yogi...

RE: 9608 Phone Firmware

Those handsets are not supported on any current IP Office release at the moment due to issue such as this, they  placed them on sales hold until they can make a firmware that works properly, when they do it will be a Release 8/8.1 build though, not R7 I would think smile

RE: 9608 Phone Firmware

7.0 has the same files as 8.0 so yes 7.0 will support them too with the next release.
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

tlpeter,

How do you know this? A new 9608 firmware wouldnt 'just' work with 7.0 software just because the old one does?

 

RE: 9608 Phone Firmware

I know because i do the trials and we have about 20 odd 9608 in our company running the new firmware.
I also have the 7.0 trial software on my laptop and it has the same files for the 96x1 phones.
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

@ tlpeter

Hi,

Does the 6.2 Software for 9608/9611G/9621G/9641G stop the freezing issue ?

Or there will be a new patch ?

Cheers.  

RE: 9608 Phone Firmware

For me it stopped the freezing.
Once in a while it is a little bit slow but it always dials the numbers.
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

@tlpeter

One last thing,
 
According to support site/96xx,

Avaya one-X® Deskphone H.323 6.2 Software for the 9608/9611G/9621G/9641G
The new 9600 Series IP Deskphones - the 9608, 9611G, 9621G and 9641G models - require Avaya one-X® Deskphone H.323 6.2 software.
Avaya one-X® Deskphone H.323 Release 6.2 is supported on the 9608, 9611G, 9621G and 9641G IP Deskphones only and when used with Avaya Aura® Communications Manager. It will not load or operate on any other models. It is also not supported at this time when these models are used with Avaya IP Office or Avaya Branch Gateway B5800. Support for Avaya IP Office and Avaya Branch Gateway B5800 is pending in the calendar second quarter of 2012.

RE: 9608 Phone Firmware

I know, i saw it too.
But it is in the next maintenance release.
I think this will be at the end of this month.
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

So bottom line, don´t try 6.2 on 9608 with IP Office ?

RE: 9608 Phone Firmware

I would wait until it is released.
It could be different from the IPO version.
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

Great.
Thanks.

Cheers,
 

RE: 9608 Phone Firmware

This is the file name: S9608_11HALBR6_2Ur173D_V4r52
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

6.2 from support.avaya.com has file named S9608_11HALBR6_2_0_09_V452.tar

Where can be get trial to try it?

RE: 9608 Phone Firmware

You cannot just request a trial.
Just be little bit more patience, it will come out soon.
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

We have a number of new 9608s that fail to load the tar file S9608_11HALBR6_1r38_V4r52.tar

I know they are not supported on IP Office but we thought we would get them going and upgrade later. But guess what cannot get these to even load there files.

Any ideas?

Oh yes the kicker is I have some earlier 9608s that do load the file.

cheers

RE: 9608 Phone Firmware

Crashtest1000, we did not stop selling them.
You must do something wrong.
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

What we found is the 6.1 files would not load onto the new 9608 handsets so down loaded 6.2 tar files and off she went.

cheers

RE: 9608 Phone Firmware

But those files are for the CM and not for the IPO!

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

I know we were some one desperate to get it going hope the site hangs together until the new Maint release arrives on the 9th.

Life on the edge.


PS the phones that wont load the files are serial numbers starting with 12WZ

cheers

RE: 9608 Phone Firmware

I keep an eye on it.
The next trials are posponed 2 weeks so there is a slight delay which is good because i still have a tiny bug open smile
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

I suspect you are doing the 8.0 maint trial can you tell me the version you are running in the 9608s is it.

S9608_11HALBR6_2_0_09_V452.tar
S96x1_UKR_V13r33_V13r33.tar

cheers

RE: 9608 Phone Firmware

These are the files included in the trials.

S96x1_UKR_V13r33_V13r33
S9608_11HALBR6_2_0_13U_V452
S9621_41HALBR6_2_0_13U_V452

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

I noticed that the upgraded phones (i only rebooted 2 phones) have a lower version!!!

The upgraded phones have 6.2013 and the other phones have 6.2.175.
I guess they are changing it to the CM firmware???
 

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

Q1 2012 maintenance release for IP Office 7.0 and iP Office 8.0 were just posted to the avaya support portal.  The Q1 2012 maintenance release for IP Office 7.0 includes re-introduction of the 9608/9621G/9641G. The Q1 2012  maintenance release for IP Office 8.0 includes re-introduction of the 9608/9621G/9641G plus introduction of the 9611G. Both maintenance releases include 6.2.0.13 software for these models.

Have a look at the Technical Bulletin(s) for a known issue with upgrading from a factory IP Deskphone running 6.0 software to this load.  

RE: 9608 Phone Firmware

For those of you running

S96x1_UKR_V13r33_V13r33
S9608_11HALBR6_2_0_13U_V452

Do you still have VPN settings listed under the CRAFT# menu?

I recently upgraded to 8.0(44) and I've lost the VPN menu altogether on the phones that were flashed with the above firmware.

Any ideas?

RE: 9608 Phone Firmware

Yes, Avaya removed the VPN part of the firmware, they couldn't make it work so they simply avoided the issue and removed the option smile

RE: 9608 Phone Firmware

@amriddle01

Really? Is this documented anywhere? Is there a way to downgrade back to the older firmware?

RE: 9608 Phone Firmware

Why? the VPN option did not work so why leave it in?
You need to use the remote worker option for this.

BAZINGA!

I'm not insane, my mother had me tested!

RE: 9608 Phone Firmware

I use 9620's for customers that want VPN phones. Quick and easy.

RE: 9608 Phone Firmware

I was able to downgrade the affected phones back to the firmware that came with 8.0(18) and got the VPN option back.

We've actually been using the VPN option on the 9608s for a while now. Have had minor issues but nothing major.

In what way are the 9620s better?

RE: 9608 Phone Firmware

Those phones actually support the vpn option.
They are just a bit different.

BAZINGA!

I'm not insane, my mother had me tested!

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