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Home > Forums > Wiring Closet > Phone Systems > Avaya: IP Office Forum

Softphone Error on Login

thread940-1676408
Read More Threads Like This One
TomKv (IS/IT--Management)
28 Feb 12 14:30
When logging in to the Softphone either on a MAC or PC.  I get the following error.

Accounts partially enabled. Some accounts have failed to be enabled.
Account: One-XPortal could not be enabled. Verify your server addresses or contact your administrator.

The basic Softphone still works.  I did some Diagnostic logging of Softphone and here is what it shows. I can use the One-Xportal from the web browser and it works OK.  

Any help would be appreciated.

Tom

=================================================

[12-02-28]11:01:39.750 | 0 | Debug   | XMPP | "XMPP: connect() tom_kvech@192.168.2.10" | ?
[12-02-28]11:01:39.755 | 2 | Info    | XMPP | "XMPP/Gloox (client base): This is gloox 1.0, connecting to 192.168.2.10:-1...
" | ?
[12-02-28]11:01:39.755 | 2 | Info    | XMPP | "XMPP/Gloox (tcp client): ConnectionTCPClient::connect() connecting to server
" | ?
[12-02-28]11:01:39.768 | 2 | Info    | XMPP | "XMPP/Gloox (dns): Notice: no SRV record found for 192.168.2.10, using default port.
" | ?
[12-02-28]11:01:39.768 | 2 | Info    | XMPP | "XMPP/Gloox (dns): Connecting to 192.168.2.10 (192.168.2.10:5222)
" | ?
[12-02-28]11:01:39.769 | 2 | Info    | XMPP | "XMPP/Gloox (dns): Connection to 192.168.2.10 (192.168.2.10:5222) failed. errno: 61
" | ?
[12-02-28]11:01:39.769 | 2 | Info    | XMPP | "XMPP/Gloox (tcp client): 192.168.2.10: connection refused
" | ?
[12-02-28]11:01:39.769 | 2 | Info    | XMPP | "XMPP: onDisconnect() : 9" | ?
[12-02-28]11:01:39.769 | 2 | Info    | XMPP | "XMPP/Gloox (tcp base): ConnectionTCPBase::cleanup() closing socket 41
" | ?
[12-02-28]11:01:39.795 | 1 | Error   | Resip | "FLOWMANAGER:Unable to load verify file: ca.pem, error=22(Invalid argument)" |  
Bas1234 (TechnicalUser)
28 Feb 12 14:47
try to do a nslookup on the mac, i don't think it know the domainname. also check the firewall.


___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool http://tinyurl.com/bas1234 )
______________________________________

Bas1234 (TechnicalUser)
28 Feb 12 14:48
Also is xmpp configurred? if not turn it off.


___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool http://tinyurl.com/bas1234 )
______________________________________

TomKv (IS/IT--Management)
28 Feb 12 19:26
The firewall is OFF.  When I do a nslookup it sees the Xportal server.
What is XMPP and where would I turn it off...
RogerTurboFederer (TechnicalUser)
2 Mar 12 7:20
My suggestion: take another look to IP Office Video Softphone Installation Manual.

Softphone works ok in Win XP, 2003 and 2008.
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