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CBack85 (IS/IT--Management) (OP)
17 Feb 12 11:58
Having some issues setting up an Auto Attendant using Embedded Voicemail. When I call our direct line it rings about 3-4 times and then it just hangs up on me after a little bit. I have tried upgrading the voicemail prompts on the Compact Flash Card but I am getting a "filewrite error" of some sort. I am reading through the installation manual right now but a little lost.

I feel like I am close.....
montyzummer (IS/IT--Management)
17 Feb 12 12:15
Have you recorded an announcement does youre in comming call route point to the AA:(name of your AA), what system , revision , lines are you on , ???????

APSS (SME)
ACSS (SME)

CBack85 (IS/IT--Management) (OP)
17 Feb 12 12:48
I got it :) I didn't have the message recorded yet.

When I dial one of our user's mailbox *17 it tells me I have "2 new messages" and then i get a dial tone? Not sure why?
Telecomboy (Programmer)
17 Feb 12 15:09
It was a hang-up and the message recorded the dial-tone after the call hung up.  Just delete the message.
CBack85 (IS/IT--Management) (OP)
20 Feb 12 11:58
Is there a way to access embedded voicemail remotely by maybe dialing the fax # and the line being able to tell wheather it's a fax coming in or a voice call coming in so we could access maybe the auto attendent that way and then access respecitve mailbox?

This is how the client wants so the receptionist doesn't pick up the phone when they dial in to access their voicemail remotely.

No DID #'s setup either....
amriddle01 (Programmer)
20 Feb 12 12:00
CBack85 (IS/IT--Management) (OP)
20 Feb 12 12:03
simple enough :)
AACon (Programmer)
20 Feb 12 12:33
Well sure you kinda could. You could set up the routes to see their caller ID (probably cell phone) and route them to a vm collect shortcode. Would have to build one for every user.  

-Austin
ACE: Implement IP Office
 

CBack85 (IS/IT--Management) (OP)
20 Feb 12 12:58
So I would have to setup incoming routes for each of their cell phone numbers and then have the destination be the auto attendent?
amriddle01 (Programmer)
20 Feb 12 13:17
Indeed you could do that, good idea, but you could sims do a partial match to catch all cell/mobiles for example all mobiles here start 07 so just -07 would catch all mobiles smile

www.ipoffice.tel

CBack85 (IS/IT--Management) (OP)
20 Feb 12 13:24
07? is that your area code? mine is 605 so would i put -6 in there?

i did try to setup a test incoming call route but i didn't put the area code in i wonder if that's why it didn't work.....
Westi (Programmer)
20 Feb 12 13:25
but you could never call in from your cell any more and everyone calling that number from a cell would get the same thing so you might want to make sure that you enforce passwords that are not easy to guess.  

Joe W.

FHandw, ACSS

AACon (Programmer)
20 Feb 12 13:30
don't do a broad match for the cell phones, put the specific ones in there. send them to an auto attendant that says to get messages press 1, to talk to reception press 2, or to dial a user, dial it at any time. Its like backdoor access. Everyone user would think they have their own special auto attendant and would be thrilled.
Send the 1 option to *17. Make sure they have passcodes on their mailbox.  

-Austin
ACE: Implement IP Office
 

amriddle01 (Programmer)
20 Feb 12 13:33
Westi, it's routing calls to the Fax incoming call route, why else would you need to call that with your cell? smile

www.ipoffice.tel

AACon (Programmer)
20 Feb 12 13:35
some people find fax tone soothing.

-Austin
ACE: Implement IP Office
 

TouchToneTommy (Vendor)
20 Feb 12 14:41
I have a customer that does this - all incoming calls are answered "live", but the Fax Line is routed to an Auto Attendant. The FAX "key" is transfer to the extension that the fax is connected to, and * is transfer to *17.

People that want to call in and check voicemail call the fax number, and press *. Incoming faxes call the fax number and the automatic fax detection sends the call to the fax extension.
CBack85 (IS/IT--Management) (OP)
21 Feb 12 10:45
I am little confused on how to set this up.

So the incoming call route for the fax # would be setup to the auto attendant? i really like that setup you have....
tlpeter (Programmer)
21 Feb 12 11:21
just create a menu with * and a timeout.
The timeout goes to a transfer action that has the fax extension in it.
The * goes to a transfer action with *17 in it.
 

BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

AACon (Programmer)
21 Feb 12 11:26
create an auto attendant called fax. Point * or whatever option you want to the *17. Point the FAX option to the fax extension. It'll recognize the fax tone and auto route it. Other users will just hear "press * to get messages" or whatever you record. Point your fax number there.  

-Austin
ACE: Implement IP Office
 

tlpeter (Programmer)
21 Feb 12 11:27
Oeps, i was thinking about VMPro.
So forget my post.
 

BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

CBack85 (IS/IT--Management) (OP)
21 Feb 12 11:30
When you say fax extension do I need to create a user for the fax #?
AACon (Programmer)
21 Feb 12 11:31
vmpro, you can put an "F" in the menu for faxtone recognition.

-Austin
ACE: Implement IP Office
 

amriddle01 (Programmer)
21 Feb 12 11:33
The thread title would indicate no VM pro here, but you could still route a timeout (using incoming call route fallback destination) from an embedded menu to the fax smile

CBack85 (IS/IT--Management) (OP)
21 Feb 12 11:33
Yeah I don't have voicemail pro it's just Embedded Voicemail
AACon (Programmer)
21 Feb 12 11:37
Yeah I know its embedded. Point the FAX destination to the fax user. yes you need a user for the fax extension. You have your fax connected to your IPO, right?

-Austin
ACE: Implement IP Office
 

CBack85 (IS/IT--Management) (OP)
21 Feb 12 11:40
yes it's an analog phone line plugged into the back of the IPO. It's not a digital extension though is that going to be a problem?  
amriddle01 (Programmer)
21 Feb 12 11:43
1) Create you attendant with users options in
2) Set the timeout to something shortish, say 5 secs
3) Point the incoming call route for the fax to this attendant
4) set the fallback destination in the same incoming call route to be the fax extn.

Job done smile

AACon (Programmer)
21 Feb 12 12:19
Don't make it do a timeout for the fax tone. People are slow and on their smart phones cannot bring up the dialpad quickly and will never press the * or whatever options. Set it up with the fax destination in the fax option. If you want the fallback there, make the timeout something stupid like 30 seconds.  

-Austin
ACE: Implement IP Office
 

CBack85 (IS/IT--Management) (OP)
21 Feb 12 12:41
Well I guess I am doing something wrong :(

I tried to get it all setup the way you said but it seems the fax machine is picking up so i must have something wrong in the incoming call route.....damn
AACon (Programmer)
21 Feb 12 12:55
You have your ICR pointing to an autoattendant called FAXAA
In FAXAA, have your FAX option in the menu point to your fax extension.

Have then * option point to your *17 voicemail collect.

Make sure you record something on the AA.

Save. Rinse. Repeat.  

-Austin
ACE: Implement IP Office
 

CBack85 (IS/IT--Management) (OP)
21 Feb 12 13:19
If the fax isn't an extension on the phone system that would be a problem.....I am guessing....
amriddle01 (Programmer)
21 Feb 12 13:22
Ah, I see, you have no control over it answering if you have simply split the line off, so no it will not work and you may as well disconnect it from the system. Unless you have a spare analogue port smile

CBack85 (IS/IT--Management) (OP)
21 Feb 12 13:23
that we do have. i guess for now since the fax machine is so close we could run a telephone line from the fax machine to an analog port on the front of the IPO....
Helpful Member!  amriddle01 (Programmer)
21 Feb 12 13:25
Indeed, not forgetting if you dial 9 for an outside line, create a code in the extn you use's shortcodes to allow it to dial without a 9 smile

CBack85 (IS/IT--Management) (OP)
21 Feb 12 13:57
Well this is just too confusing for me I think. I have the analog port connected to the fax machine but when I dial our fax # we are getting the main line ringing at the receptionist desk.

 
amriddle01 (Programmer)
21 Feb 12 14:13
You have not put that line port into a unique Incoming line group, do that (reboot required) then you can build an incoming call route for it smile

CBack85 (IS/IT--Management) (OP)
21 Feb 12 14:14
unless of course it reconized it as a phone call and not a fax....
amriddle01 (Programmer)
21 Feb 12 14:22
That would impose a timeout, so no smile

CBack85 (IS/IT--Management) (OP)
21 Feb 12 14:27
Ok I think I got it going. Is there that when it's a voice call that it rings maybe once and that auto attendent comes on right away?
amriddle01 (Programmer)
21 Feb 12 14:38
How do you have the attendant configured?

CBack85 (IS/IT--Management) (OP)
21 Feb 12 14:46
The way you told me how to do it. For some reason though it's using the main line's auto attendent and not the one I set up for the fax line even though it's setup too. Faxes work just fine on the line and the fax machine isn't ringing when I dial the fax #  
amriddle01 (Programmer)
21 Feb 12 14:52
What incoming line group is the port you have that line connected to in? How is the Incoming call route programmed?  

AACon (Programmer)
21 Feb 12 15:23
chances are you don't have separate incoming group ID's for those analog trunks. If you want to break off analog, you have to use separate groups and create ICR for each group. 0 for calls, 1 for faxes.  

-Austin
ACE: Implement IP Office

 

CBack85 (IS/IT--Management) (OP)
21 Feb 12 16:06
right now the incoming call routes are

0 for calls
7 is setup for the Fax #

i have attached a screenshot that will maybe help?
AACon (Programmer)
21 Feb 12 16:55
Do you actually have the incoming group ID's setup on the lines themselves? Also...dont put the fax as fallback. Disable the timeout on the AA. Just let the fax tone pick it up. Point the fallback in the ICR back to the same AA. It will be an endless loop.  

-Austin
ACE: Implement IP Office

 

CBack85 (IS/IT--Management) (OP)
21 Feb 12 17:01
Thank you. the group ID's on the ICR are all the same the telephone numbers are all typed in there though.

also when you say disable the timeout on the AA is that the maximum inactivity field?
AACon (Programmer)
21 Feb 12 17:08
Well, telephone numbers don't mean anything, they are just informational in that field. You need to make sure that you put a different outgoing group id for that port that the fax line is plugged into so you can route it differently than the main lines.

-Austin
ACE: Implement IP Office

 

CBack85 (IS/IT--Management) (OP)
21 Feb 12 17:12
Awesome, I didn't know that. I know have the incoming group id 0 and the outgoing id 1 on that fax line.  
amriddle01 (Programmer)
21 Feb 12 17:13
Incoming line group !!!! go to Lines, find the port that the fax line is plugged into and change its INCOMING line group ID to something unique like 10, this requires a reboot. You then need an incoming call route with the line group of 10 (ignore the number field that's for ISDN and SIP lines only) set the destination as described smile

AACon (Programmer)
21 Feb 12 17:15
damnit i meant incoming group. uhg. long day. I'm so used to dealing with people's ARS issues today on other systems. thanks.  

-Austin
ACE: Implement IP Office

 

CBack85 (IS/IT--Management) (OP)
21 Feb 12 17:16
My bad :) thought you said outgoing in a couple of posts above.
AACon (Programmer)
21 Feb 12 17:21
i did say outbound accidentally in one post. my bad.  

-Austin
ACE: Implement IP Office

 

CBack85 (IS/IT--Management) (OP)
21 Feb 12 17:22
No I appreciate your help seriously. Going to give it a shot now.  
CBack85 (IS/IT--Management) (OP)
21 Feb 12 17:47
So strange the fax machine picked up......Auto Attendant never come on.
CBack85 (IS/IT--Management) (OP)
21 Feb 12 17:48
back at it tomorrow. Thanks for your help today guys!
AACon (Programmer)
21 Feb 12 17:49
CBack85; post your config.  

-Austin
ACE: Implement IP Office

 

Helpful Member!  AACon (Programmer)
21 Feb 12 18:41
You're Line Group ID for your AA:Fax is still set to 7 when it should be 10 (same as the incoming group ID for that fax line).

Also, I would change direction on Line 7 (IGID 10) to bothway...so you can use that trunk for dialing out/faxing out.

 

-Austin
ACE: Implement IP Office

 

AACon (Programmer)
21 Feb 12 18:43
You also need to fix your short codes, you have conflicting codes with the 9. If you want the fax machine to dial out its own ARS route, copy the main one, change the line group id's on it, and put in a shortcode for the fax user that mimics the main SC, but points to the new ARS. Simple right?

-Austin
ACE: Implement IP Office

 

CBack85 (IS/IT--Management) (OP)
21 Feb 12 18:50
Ok so if i copy that ARS and change the Line Group ID's like I have I shouldn't have to dial 9 on the fax machine anymore to send a fax?
CBack85 (IS/IT--Management) (OP)
21 Feb 12 18:58
Holy crap!!! IT WORKS! YOU ARE MY HERO!

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