Hi,

I have a Vista user who seems unable to follow hyperlinks in emails.

When you click the link it only opens IE with the homepage instead of following the URL in the hyperlink.

I've set Outlook and IE in default programs, I've reset browser to defaults via advanced tab, I've un-installed and re-installed IE.

So far no joy.

Any ideas?

Thanks,
1DMF.

"In complete darkness we are all the same, only our knowledge and wisdom separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!"

MIME::Lite TLS Email Encryption - Perl v0.02 beta

Is it the AV or malware program stopping it?  

not that I can see. It's firing IE , just not the URL, simply opens the home page.

I've disabled AVG but same thing happens, plus I've never known AVG to cause this problem before?

Any other suggestions?

 

"In complete darkness we are all the same, only our knowledge and wisdom separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!"

MIME::Lite TLS Email Encryption - Perl v0.02 beta

from another forum.

1. Open Windows Explorer
2. Go to Tools > Folder Options...
3. Click the "File Types" tab
4. Find (NONE) URL:Hyper Text Transfer Protocol, click it, and click the "Advanced" button
5. Click the open action and click the "Edit" button
6. Make sure your window matches the one I attached below. The "Application used... field" should be

"C:\Program Files\Internet Explorer\iexplore.exe" -requestPending -osint -url "%1"

also this, which looks almost the same.

Then it sounds like the DDE transfer of the parameter specifying the URL is
not getting transferred. First see if using Internet Options -> Advanced
tab -> Reset gets IE working again for URL links inside of e-mails.

If that doesn't help, go to Folder Options -> File Types
(NONE) URL: HyperText Transfer Protocol

If the Change button is enabled then something else inserted itself as the
URL scheme handler at some time. See if you can change back to the
defaults; otherwise, go under Advanced and check the following settings to
edit the action(s):

Action:
Open
Application used to perform action:
"C:\Program Files\Internet Explorer\IEXPLORE.EXE" -nohome
Use DDE:
Enabled
DDE Message:
"%1",,-1,0,,,,
Application:
IExplore
DDE Application Not Running:
(blank)
Topic:
WWW_OpenURL

The open action will result in opening IE with no home page. You're
interested in how the DDE association is defined to have IE used as the
handler for the URL HTTP scheme. If, for example, the %1 was missing from
the DDE message passed from the client (e-mail program) to the server (IE)
then the server will load but have no parameter specifying what URL to load.
The %1 replaceable parameter would be the value of the URL string on which
you clicked in the e-mail.

Tools -> Folder Options -> File Types tab in Windows Explorer on a Vista Machine?

Anyone?

"In complete darkness we are all the same, only our knowledge and wisdom separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!"

MIME::Lite TLS Email Encryption - Perl v0.02 beta

  don't have vista anymore, and can't remember but in win7, click the drop down for organize, and choose folder options. Should also be a way to get folder options in control panel.

What version of Outlook are they using?

Have a look at any security settings for Outlook via any File menu and Trust Center/ Trust Center Settings.  Look at what else in the File menu might be causing a problem.


See if the Fixt tool works, don't be put off by the mention of XP, or Outlook Express.  Fixt tools are a click and run job.

Hyperlinks do not work in Outlook Express or in Word
http://support.microsoft.com/default.aspx/kb/823301


"This operation has been cancelled due to restrictions in effect on this computer."
http://www.slipstick.com/problems/this-operation-has-been-cancelled-due-to-restrictions

error when trying to open hyperlink from MS Office 2007
http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/210270a1-bcbc-46c8-83ba-193641b17a9f

after installing windows 7 professional, hyperlinks dont' work in outlook 2007
http://social.answers.microsoft.com/Forums/en-US/w7network/thread/55b99cb4-dc50-478b-ba2c-7a433b268908/

nothing worked so I've asked MS answers. fingers crossed they might have some idea.

"In complete darkness we are all the same, only our knowledge and wisdom separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!"

MIME::Lite TLS Email Encryption - Perl v0.02 beta

If they create a new Windows user and again set up a new E-mail account does that make any difference?



If they test from Safe Mode with Networking, or from a Clean Boot procedure, does that work?

Advanced startup options (including safe mode)
http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/default.aspx/kb/929135
 

Open a command prompt and type:
ftype InternetShortcut enter

Do you get
InternetShortcut="C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %1
Is the a %1 missing?

Well safe mode has made no difference, I'll get them to try your suggestion smah and let you know what the result is.

"In complete darkness we are all the same, only our knowledge and wisdom separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!"

MIME::Lite TLS Email Encryption - Perl v0.02 beta

The %1 is NOT missing?

"In complete darkness we are all the same, only our knowledge and wisdom separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!"

MIME::Lite TLS Email Encryption - Perl v0.02 beta