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Continuous ring

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Ghoulam

Ghoulam

Technical User
Feb 8, 2012
74
DZ
Hi guys

I'm a new user on this forum, I have about 8 years installing pbxs (LG, Ericsson, alcatel & panasonic) hope I 'll be helpful next threads, cause this time I need your help.

I have a LDK100 of 10 analog external lines, and 6 internal digital and 38 analog, working correctly for 3 or 4 years ago.
Suddenly the pbx is doing something very strange.
Sometimes one extension only (114) starts ringing continuously (not ring stop ring stop, like a normale call) and to stop that we have to restart the pbx completly.

What I have also notice is that usually all LDK100 I have installed, when the pbx starts all the analog extensions ring at a time for about 5 sec.
This pbx no extension rings at the start but the 114 rings alone.

Somebody has an idea about this issue?

Thanks you all.
 
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Use PCADMIN to save database. Default PABX switch 8 & MPB battery off. power up and see if problem persist. Then you can upload database again.

Let me kno w results
 
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Thanks a lot
Good idea but the system is at client office and they work with, I can not set the system to defaut settings for one or two days.
Because the problem doesn't show always but once or twice a day or two days.
Maybe I can try to set the system to default and then program everything again without uploading databae otherwise It will be like I did nothing ??

 
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I would start with a reset (ring button on processorboard).
Then if it did not help I would power off -> then on.

First make a back-up!

If the ipLDK-100 behave "strange" it is normally becaus of the intalling engineer did NOT initialize the database before he/she programmed it. Initialization is done in PGM450.
In fact the system needs to be re-programmed since "the missing initialization" also lies in the database (that you need to take).
So, I recommend that you back-up, reset to defaults, use PGM100 for the country code, and PGM450+452 for initialisation.
Hereafter build up the system with the 44 extension numbers and the 10 analogue lines. Hard job, but you will get rid of this fault! (I did, anyway).

///doktor
 
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Ok Doktor thanks too
I'll try that, I think it doesn't matter to backup then, since I have to re-program, but I 'll do it, you never know!!!.

About this, do you think it's normal that all analog extensions rings simultiously at the statring of all LDK100 for about 5sec?? or the normal case is the opposite ??



 
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You need to back-up. You can use the off-line program ipLDK ADMIN pro - to look in to the content of the database.
What is the softwarelevel of your ipLDK system?
Check by [Trans/Pgm] +72 and post the result.

Check this site for download:

///doktor
 
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You're right I'll backup.

Thanks a lot I'll let you know about the results, in 2 or three days cause it's far.

NB: the soft level is 3.7.

Regards
 
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Back-up can be done remotely by means of a modem or ISDN or WAN...

///doktor
 
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I know but I have to go there, it's client conditions.
 
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Hi Guys
I did what you advise me to do, I backup , I reset the system to factory settings, I update the system to the last version 3.9, I initialize the system through 450 & 452, and then I reprogram everythin from a to z, but the problem still there.
I don't think it's a bug in the system since even when the system is blank at default settings only 114 extension rings alone when it starts.

Could it be a cabling problem, I check it out several times, everything was ok

Regards
 
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Power down the system. Swap the SLIB board with one from another slot. Power it up again and see if problem follows SLIB or stays with the same slot.
 
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I did that already

The problem doesn't follow the SLIB, I would change the SLIB though.
It's more complicated than that!
 
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I guess that you most post a backup file, so we can have a look into it.

///doktor
 
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Do like this:

1.
Check the s/w level by [Trans/Pgm] + 72. Excact s/w level!!
2.
Check for the program ipLDK Admin (online)
3.
Download program and install on your PC.
4.
Hook up to the ipLDK-100 by means of serial or LAN cable.
5.
Make the back-up through ipLDK Admin program and find an internet place to upload files. Place the backup here and post the link for us here in the forum.
6.
We will analyze and hint you.


///doktor
 
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Check this thread to see how you can upload a back-up file for us to look in to.
thread1613-1674747


///doktor
 
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Your s/w is 3.8Ba and it is an ipLDK-100.
Harware installed can give up to 12 x CO lines, analogue and 6 digital phones and 30 analogue phones.
Checking PGM144 is looks normal.
From the data provided I cannot see any problems.
I have heard of something like this where the system had i lightning strike it (overvoltage). The MPB was swapped, and the system was OK. Another customer had a smiliar problem and the ipLDK-100 was properly grounded (earthed), which solved the problem.
Maybe you can try some of these ideas?

///doktor
 
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