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Quantum Superloader 3 LTO-3 Firmware upgrade failure

Quantum Superloader 3 LTO-3 Firmware upgrade failure

(OP)
When attempting to upgrade the firmware on my Quantum LTO-3 HH drive inside of my superloader 3 using the web GUI, the update fails and I receive the following message: "Bad Code Update Image Data: Communication Error (Code: 0x71)". However, the drive version shows 2181 which is the new version I was trying to upload. I've also tried doing the firmware update through the sTalk Management console and the update fails as well.

Additionally, I've been having I/O comm failures with this device when trying to run my weekly backups. The drive loses communication with the server. I'm not sure if this is related to the firmware issue or if it is another problem. Usually I see DRV Comm Failure Type (6E) when this happens and the server acts as though the Superloader is no longer connected to it.

RE: Quantum Superloader 3 LTO-3 Firmware upgrade failure

Sounds like the FW you are trying to load is not compatible with the library or drive.  What is the name of the image file you are loading?

Jeff Korte
Technical Support
Strategic Support Solutions
www.stategicsupport.com

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