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Redirect incoming calls to an external numberHelpful Member! 

tokenyank (IS/IT--Management) (OP)
1 Dec 11 4:26
First, please forgive me in advance.  I am not a telephony engineer, nor do I know much about PBX's so if my terminology or descriptions leave anything to be desired, I am sorry!

I've searched through your forums and have tried to muddle my way through online resources but I am still stuck so I hope that I might be able to find someone here to rescue me!

*The History*

We are a small independant company and have been running the same PBX system since before my tenure.  6 months ago, our IT guy left after a 'disagreement' with management and took all documentation and 'cheat sheets' with him in a fit of rage.

I was not here when the system was setup, and due to the system's age - we can't seem to get an engineer to touch it, instead all they want to do is sell us a new system.

We are running a Norstar Modular 8x24DS KSU Phone System based on description of the system, and the photo on this site http://www.phoneguys.com/Merchant2/merchant.mvc?Screen=PROD&Store_Code=100&Product_Code=NorstarModular8x24

*The problem*

We have recently been bought out by a bigger company who already have a PBX system in place and it is incapibatible with ours.  They've already expressed that they will not pay to have our phone number changed or re-routed, their only choices given to us is to leave our current system running and put a voicemail service on saying that our number has changed or disconnect entirely.

Being an 'end user' of other services, the first option isn't ideal as I know when I phone a company and they have changed contact details but don't re-route, instead tell you the new number I automatically get irritated.  The second option is not viable in the least as our number has been the same for over 10 years and that is a lot of contacts who'd lose the ability to call us.

What I would like to do is to setup a 'forward' so that when someone rings our number, instead of it going to the voicemail solution they're suggesting, I would like it to forward to their own system and they can re-route to our new extensions over the new system.

From what I have been told before the IT guy left is we have one 'main' number servicing a 4-channel ISDN coming in to the building.  An incoming call will first ring the receptionist phone, if a second call comes in whilst the receptionist is on a call, the second call falls over to another extension.  If both extensions are on an active call - anyone else calling in will just ring out until one of the other two extensions terminate their active call.

*What I would like to do*

I would like to have the ability to 'forward' the two extensions so that any incoming call that normally would have come through our 'old' system, will now bounce to the new company's switchboard to be handled appropriately thereafter.

In an ideal world, I'd be able to change this from the Norstar system itself so that all 4 channels immediately forward to the new external number - but without being an engineer and my 'techy' abilities can see through a computer rebuild or making a website, I fear my telephony expertise would be found wanting to make this happen.  So, my 'work around' would be to activate call forwarding on the two extensions that currently handle incoming calls to the 'old number' to automatically forward to 'new number'.

*the Plea*
Can this be done?  Can someone put me out of my misery and handhold me through setting this up if possible?  I'd offer my first born for the help, but as much as I like my job - I don't think my wife would appreciate giving up our child for the sake of work's phone issues! :)

Thank you in advance if anyone can help, and please accept my apologies again if I sullied your brilliant forums with my rather inept description and attempt at solving a problem!

Andy
ironhorse17 (TechnicalUser)
1 Dec 11 7:08
The system you have does not offer redirect.

Can you call forward the line using your provider feature code?

Call your provider and explain your situation they might have options.
hawks (IS/IT--Management)
1 Dec 11 9:06
also check with the provider at the new location to see if you can port those numbers over to them. It was not possible a few years aago but now you are pretty much able to move phone numbers between carriers.
tokenyank (IS/IT--Management) (OP)
1 Dec 11 10:37
I will look into the porting option, however they have already been quite clear that they do not want to port the number across which is why I am trying to find a work around.

Just out of curiosity, if the system doesn't offer redirect - why does the manual say I can redirect using FEATURE  8 4 (giving me the display in pic attached)?  Admittedly, I'm not sure what to do past FEATURE 8 4 as the manual doesn't explain how to send the call to an external number... Hopefully someone can help?
ironhorse17 (TechnicalUser)
1 Dec 11 11:14
What type of phone do you have in the pic? Model #. The phone looks like a T model series which I have never seen. T model not supported on the 8 x 24.

Do you have the right book for that system and software version?

Redirect was available on the Cics I believe 4.1 and higher.

Also the 8x24 does not support any type of digital circuit.
allworxguy (Vendor)
1 Dec 11 11:28
Are you sure you are on an 824, that set looks like it's a Centrex phone or from an Option?

Marv
www.telemarv.ca

tokenyank (IS/IT--Management) (OP)
1 Dec 11 11:53
To be 100% honest, I'm not sure what I have.. :(

The Norstar system I quoted to have was *only* based on the fact it looked most like what I have in my comms cabinet and the following walk-thru which I found based on the quoted model number worked to log into the system admin:

To Log Into System Programming:
1. Press FEATURE * * 2 6 6 3 4 4
2. Enter Password: 2 6 6 3 4 4       Display will read: " A. Configuration"
Using the navigation keys, as displayed below, follow the next simple steps:
3. Press: NEXT        Display will read: "B. General Admin"
4. Press: SHOW       Display will read: "1. Sys speed dial"
5. Press: NEXT         Display will read: "2. Names"
6. Press: NEXT         Display will read: "3. Time and date"
7. Press: SHOW        Display will read: "Time # # : # #" (Your current setting.

...  The serial number is the attached photo if that helps?

The phone I'm using is a T7310N / Norstar / Manufacture 1999

 
ironhorse17 (TechnicalUser)
1 Dec 11 12:03
The majority of the Nortel systems have the same configuration and admin. menue. No help.

Looks like it could be a Mics 0x32 cabinets look a like and it will take the T series phones.

Go in maintenance menue and give us the software code we can then tell you if it is compatible for redirect.


Copied:


Externally Call Forward a Phone: Note: You must have at least 4.1 software to execute this feature.              Build a Route: Services - Show Ringing Service - Next to Routing Service - Show Routes - Show Show Route: 001 - Show Dialout: No Number - Leave alone - Next Use: ( ) - Change to Pool you want it to use. (Pool A) DN Type: Public               Build a Destination Code: Routing Service - Show Routes - Next Dest Codes - Show Show destcode: - Add DstCode: (enter code) - OK Normal: 000 - Change to route built - Show AbsorbLength: ALL Don't have to worry about Night schedule etc. Make sure the phone has Allow Redirect set to Yes and that you've allowed it access to the line pool you're using. Then simply walk up to the phone and press Call Forward Button or Feature 4 Dial the destination code + phone number. All calls that ring on the phone will be forwarded! All calls, including IC calls. So if you want one particular line to be forwarded but not others, simply program ONLY that line to appear & ring on the set. Note: If you have a PRI then you are already using a route and destination code to get out to begin with so you can just use the same code to do the external call forwarding. If you want the CF to be on a No Answer condition, program the cell number including the destination code in the CFNA heading of Capabilities for the station you want to forward. That way you will get the forward after a specified # of rings...  
 
ironhorse17 (TechnicalUser)
1 Dec 11 12:18
Here is the model UK.

http://www.m7310n.co.uk/
tokenyank (IS/IT--Management) (OP)
1 Dec 11 12:19
Under Maintenance > System Version

it says

SP: 30HjD04 DR6
ironhorse17 (TechnicalUser)
1 Dec 11 12:35
Not familiar with the UK software and requirements for the functionality of the feature options.

I suggest you try following the programming instructions to see if you can get to work.
tokenyank (IS/IT--Management) (OP)
1 Dec 11 12:52
Seems to be Meridian Norstar Modular Plus 0+32 system...  ?

Can't find any specific manuals...  Why did I learn computer tech rather than telephony?  :(
ironhorse17 (TechnicalUser)
1 Dec 11 12:56
Why did I learn computer tech rather than telephony?  :(  
 I feel the other way :(
tokenyank (IS/IT--Management) (OP)
1 Dec 11 14:34
Right...

Following this:
https://www.systemstl.co.uk/downloadfile.php?filename=BT%20Modular%20R2%20System%20Administrator%20Programming%20Record&file_id=1288

Found here:
https://www.systemstl.co.uk/item/13379-bt-meridian-norstar-0-plus-32-manuals


I see 'hotline' can be configured to dial externally...  Is this something I should be looking for?

I've gone into  CAPABILITIES > EXTENSION >  HOTLINE > changed from NONE to Exrnl# and programmed an external number...

The receptionist phone is ext. 221, so I did the following to that extension...  Then, ringing our phone number, I'm getting continuous ringing, but her phone doesn't ring nor does the external number I entered ring.

Am I on the right path and just missed a step or am I barking up the wrong tree?
ironhorse17 (TechnicalUser)
1 Dec 11 14:42
They hotline is a feature to dial an extension or number when someone lifts the handset. Like a taxi or hotel phone at the airport connects you directly.
curlycord (Programmer)
1 Dec 11 14:50
Its a 0X32 but what is the software number? look at the PCMCIA card plugged into it.
 

=----(((((((((()----=
curlycord
www.curlycord.com

 

ironhorse17 (TechnicalUser)
1 Dec 11 14:55
It is the UK version circuits we do not have in North America.
curlycord (Programmer)
1 Dec 11 14:59
The heading in programming indicate as if its 8X24 or R1T1 0X32.

Your out of luck

Just do you your head office wants, its so much easier.....plus this way people will know what number to dial from now on.


 

=----(((((((((()----=
curlycord
www.curlycord.com

 

hawks (IS/IT--Management)
1 Dec 11 15:49
The best way is if the carrier can just move that number, it should be just a minimal fee. But if you have to you can go with the F84 like you started to. Just know that everytime that number is called it will take up 2 lines on your system.

F84
Select Line out (chose a free line from that phone to call out on)
Enter Digits (put in the number where you want the call to go)
Select Line (select the line of the number that you want to redirect)
 
tokenyank (IS/IT--Management) (OP)
1 Dec 11 17:42
Thanks Hawks,

I don't mind if 2 channels are burnt to do the forward - I just want to find a solution even if it isn't the best one (I agree with you and others that moving the ports makes the most sense, it is just a shame I don't have the 'final' decision making powers to facilitate that)

Just one question thought Hawks, it is now 22:40GMT so I'm not at work at the minute but from memory when I tried doing F84 before I opened this topic, I didn't seem to have the ability to do anything once it prompted me for select line.

Please bear in mind that I'm learning this as I go and am a complete novice in hardware based PBX's - when you say "Select Line Out" what do you mean?  

Thank you for the glimmer of hope - I'm tempted to go back to work to try now just because this has consumed me for 2 days before I had to admit that I didn't have what it took to figure it out myself and ask for help! :)

 
curlycord (Programmer)
1 Dec 11 20:22
Ironhorse threw me off, he must have meant Call Forward External with 4.1 and up.

Under Set Capabilities (reception) allow Redirect
On the reception set F84, it will aske what line, press line 1.
Then it will ask what line to go out one, press line 2.
You may want to do same with 3 with 4 in case another call comes in.

 

=----(((((((((()----=
curlycord
www.curlycord.com

 

tokenyank (IS/IT--Management) (OP)
2 Dec 11 8:01
Not sure why this isn't working! :(

First video is the attempt to do as you suggested Hawks and the results...
http://www.mediafire.com/download.php?a4muzo2h588kl03


Second video is what options I have available to me using the ADMIN login -
http://www.mediafire.com/download.php?p78gci1lsghrrrq

I have also gone in via CONFIG, but there is very little in there that makes sense to me and in Line Access > EXT 221 > Line Assignment > SCAN > Lines 001 through 006 are set to Appear&Ring, Line 173 is set to Ring Only.  

in Line Pool access > Line Pool A through D are set to Y

Prime Line is set to Intcm



Thanks again for all your help - I thought I was going to be adrift - Tek-Tips, so far, you're brilliant! :)

I have no idea if this is pertenent, I am just trying to provide as much info as possible so that a solution might be found! :)
ironhorse17 (TechnicalUser)
2 Dec 11 8:09
Lets get some info on the lines. Go to the phone that has the lines, do a feature * 0 press line key to identify lines if no line appearence press access code and it will give you the line. then put on hold press access code again for second line.
tokenyank (IS/IT--Management) (OP)
2 Dec 11 9:09
Buttons
Line 1 - 4 > shows L001 - L004

If press SHOW, each of the buttons say

"Not Redirected"

Following your instructions (pressing 9 to get outside line first time gives me Line 31 - HOLD - and pressing 9 again gives me Line 32
ironhorse17 (TechnicalUser)
2 Dec 11 9:11
Do you get dial tone on every line?
tokenyank (IS/IT--Management) (OP)
2 Dec 11 9:45
Yes.
ironhorse17 (TechnicalUser)
2 Dec 11 9:48
Cannot see your videos will not load up. You should be able to redirect line 1 using line 4 and line 2 using line 3.

Is there feature codes from the provider to forward the main line?

This would be easier.
tokenyank (IS/IT--Management) (OP)
2 Dec 11 9:54
I have nothing from the provider as all of the relevant paperwork left when the disgruntled IT guy left.

The videos are in .mp4 format recorded on my mobile phone.  

In essence, when I try to redirect a line -

Feature 8 4

Select Line 1 (by button [Line 1] )

enter in external number

then that's where it ends... When I try to choose a line to redirect with, I get 'denied' on buttons [Line 2/4] if I press [Line 1] again, I get "Outbound number" presumably because it is the line I nominated to redirect initially.

Is there away to do a Feature 8 4 by selecting the line itself (line031 and line032) discovered doing your instructions rather than pressing the buttons [Line 1/4]?  I'm assuming the mapping of the [Line 1/4] might be dodgy which is why it won't work?   
allworxguy (Vendor)
2 Dec 11 10:10
Make sure disconnect supervision is enabled on the lines.

Marv
www.telemarv.ca

ironhorse17 (TechnicalUser)
2 Dec 11 10:12

Press Feature 84
Display reads "Select line out" select line out or press Intercom key and dial Pool access code
Display reads "Enter Digits" Enter number to be called.Press OK
Press your line key
Use Feature #84 to Cancel
curlycord (Programmer)
2 Dec 11 11:09
I agree with Marv

=----(((((((((()----=
curlycord
www.curlycord.com

 

Arr (Vendor)
2 Dec 11 12:45
Wow old info sure gets lost fast...

Line redirection is good to go on an 824 and 616DS and 308DS
Host signalling transfer or "hookflash" transfer is only good on ICS Rls 4.1 and higher like Curly rmembered.

Like Marv says set lines for supervision;

then on the phone to be used as the forward point, in Admin programming, set redirect = yes.

Then procede with F84 programing.

Hope this helps!
Hope this isn't a duplication of above string that I missed.
Cheers
Arrrrrrrr
 

"..second star to the right and straight on 'till morning.."

VVV

tokenyank (IS/IT--Management) (OP)
2 Dec 11 12:56

Quote:


Make sure disconnect supervision is enabled on the lines.

I'm sorry!  I'm not trying to be a pain but I can not find this setting anywhere - under what heading would I find it and with what login - ADMIN or CONFIG?

 
tokenyank (IS/IT--Management) (OP)
2 Dec 11 13:02

Quote:


Press Feature 84
Display reads "Select line out" select line out or press Intercom key and dial Pool access code
Display reads "Enter Digits" Enter number to be called.Press OK
Press your line key
Use Feature #84 to Cancel
This gives me the same problem as what I did this morning...

All works until it is time to nominate the outbound line, at this point all lines are "Redirect denied" errors - whatever is preventing me from doing this - I hope the above suggestion of 'Disconnect supervision' will solve!

Thank you all again for all your help, I do truly appreciate it!
allworxguy (Vendor)
2 Dec 11 13:04
Config > Lines

Marv
www.telemarv.ca

tokenyank (IS/IT--Management) (OP)
2 Dec 11 13:12
Logging in with CONFIG (266344) gives me the following:

A. Configuration
B. General Admin
C. Extn copy
D. Maintenance
E. Software Keys


Under Configuration I have:
1. Line Data
2. Line Access
3. Routing Table
4. Call Handling
5. Miscellaneous
6. Radio Data
7. System Data


Under Line Data, it appears to be logs

Under Line Access, I have:
Show extn#
putin 221 and I now have:
Line Assignment
ILG Assignment
Answer Extns
Line Pool access
Intercom keys: 2
Prime Line: Intcm
OLI#221



I have no "Config > Lines" and under the other headings there is nothing about "Disconnect Supervision"

Is there another login I have to use to access that setting?
Arr (Vendor)
2 Dec 11 15:47
Tokenyank,

 Have you allowed Redirect on the extention?

B. Capabilities
- set abilities
- show
- enter set ext no.
- scroll down @14 nexts
- redirect = Yes

Must be set or line redirection won't work.

Arrrrrr

"..second star to the right and straight on 'till morning.."

VVV

tokenyank (IS/IT--Management) (OP)
2 Dec 11 15:58
I'm now home and can't check - I may go in tomorrow to give it another go..

From memory though, in that menu - I only have "redirect ring: Y"

I will check though as soon as I can.

If the "Disconnect Supervision" is 'hiding' in a menu I haven't found yet, I'd still like to know if you wouldn't mind Marv! :)

Thanks again, hope everyone has a good weekend!

Andy
curlycord (Programmer)
2 Dec 11 15:59
The dead has risen!

Arr you nailed it
 

=----(((((((((()----=
curlycord
www.curlycord.com

 

Arr (Vendor)
2 Dec 11 19:49
It Lives - YES! Hopefully forgotten, but certainly not gone. Work in the off-grid energy sector now. Cheers Curly.

Yank

Disconnect Supervision or DS is adjusted in

Configuration
-show/next- (running from memory)
Lines
-show-
then scroll to Supervised Y/N

Must be done on all lines in the redirect group.

A through connected redirection may not drop as fast as POTS lines if you are indeed using an ISDN to analog delivery. The lines will disconnect as they time out with no active calls.

Arrrrrrgh!
 

"..second star to the right and straight on 'till morning.."

VVV

tokenyank (IS/IT--Management) (OP)
2 Dec 11 20:12
I don't have a "lines" under config...  A few posts up is a map of the headings..  Does that mean I'm logging into the system with the wrong credentials and if so, what should I be logging in as?
curlycord (Programmer)
2 Dec 11 22:14
You do...according to your own post #1 Line Data:
Under Configuration I have:
1. Line Data
2. Line Access
3. Routing Table
4. Call Handling
5. Miscellaneous
6. Radio Data
7. System Data

=----(((((((((()----=
curlycord
www.curlycord.com

 

tokenyank (IS/IT--Management) (OP)
3 Dec 11 6:02
Oh, ok.. other posts have said "Lines" and I didn't have "Lines" and since I'm crap at this type of programming, and it seems to be quite old software - I feared the worse! :)

I am popping into work in about an hour - I shall let you know how I get on!

Thanks again, fingers crossed! :)
tokenyank (IS/IT--Management) (OP)
3 Dec 11 8:28
Ok, at work...

Quote:


Disconnect Supervision or DS is adjusted in

Configuration
-show/next- (running from memory)
Lines
-show-
then scroll to Supervised Y/N
Here I have:
1. Line Data which has in it:
- LCs on CCU Show > LC1 on CCU:Loop
Show Line - putting in 001 I now have External handling Show gives me
Mode: LoopUnguard
Recall: Timed brk
Dial Mode: Tone
Recall at Exch:N
Dial Tone: Detect
Full AutoHold:N
>
Then bounces me to Internal Handling > SHOW gives me:
Line type:PoolA
Line grp:None
Prime extn:None
Aux. Ringer:N

Then cycles back to beginning.

2. Line Access has:
Show extn#: (put in 221)
- Line assignment
  > L001 - L006 are set to Appear&Ring
- ILG Assignment
  > show "Show ILG:" scan = None Assigned
- Answer extns
  > Show extn#: scan = None Assigned
- Line Pool Access
  > Line pool A-D set to Y / rest set to N
- Intercom keys: 2
- Prime line: Intcm
- OLI #: 221

End

3. Routing Table
4. Call Handling - Show
- EX-EX Tfr/Conf:Y
- Held reminder:Y
- Remind delay: 60
- DRT to prime: N
- Netwok callbk:30
- Trnsfr callbk:4
- Park prefix:3
- Park timeout:60
- Camp timeout:60
- Directd pickup:Y
- Conference tone:Y
- Oh hold: Tones

End
5. Miscellanous
And so on - under no heading I have seen to date has any mention of supervision anything... :(





Quote:


 Have you allowed Redirect on the extention?

B. Capabilities
- set abilities
- show
- enter set ext no.
- scroll down @14 nexts
- redirect = Yes

Following this, my memory served me well...

@14 nexts - I have REDIRECT RING:Y - Which is the setting I found when I finally learnt I could log into the system via my phone - I didn't change this.
curlycord (Programmer)
3 Dec 11 10:58
What is the system version number under Maintenance?


 

=----(((((((((()----=
curlycord
www.curlycord.com

 

tokenyank (IS/IT--Management) (OP)
3 Dec 11 16:52
Is this what you are asking for Curly?

Under Maintenance > System Version

it says

SP: 30HjD04 DR6

 
curlycord (Programmer)
3 Dec 11 18:41
8X32 UK version.

Firebird might want to add this to UK SP codes list in FAQ's.

He maybe able to assist with this one as you don't have Disconnect Supervision like we do over the pond.

 

=----(((((((((()----=
curlycord
www.curlycord.com

 

Helpful Member!  firebirdscrambler (Programmer)
4 Dec 11 11:58
Hello Guys. I've just seen this thread. It would be easier if the heading mentioned that it was a UK Norstar system.

Anyway to sum it up, the earlier and very old Norstars such as the Compact 6+16 and the original 8+24 Modular systems only supported analogue lines. Therefore trunk to trunk connections weren't possible and anyway UK law at that time prevented anyone from doing this!. Also due to a partnership with Nortel, only BT were allowed to be the distributer in the UK until they had a falling out many moons later.

When the Norstar Compact + and Modular 0+32 systems became available, things started to improve, but only when we started to see the use of ISDN digital channels. We use ISDN 30 in the UK and most of Europe etc. The first protocal used was DASS ISDN 30 but nowadays it's usually PRI or Euro ISDN 30.

From looking at your version number, it's using DASS ISDN 30

DASSE  DR6  V3.04  SP 30HjD04  Date Feb-96

Only the very last batch of Norstars had PRI Euro ISDN / I421.

Finally, going back to the main question, some of the Norstars with DASS ISDN cards were able to use the line redirection feature that became available when the competition was opened up.

I've put some old PDF manuals up on Genes site at..

http://www.ghtrout.com/files/UK_Modular_Rlse_3_Manual.zip

Refer to the PSTN-PSTN Barring section.

I think the barring programming could be checked using the guide. It does explain in great detail. I do know that you could use the conference facility with two external calls.
 

 

All the best

  Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK
http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.
 

tokenyank (IS/IT--Management) (OP)
5 Dec 11 10:57

Quote:

Hello Guys. I've just seen this thread. It would be easier if the heading mentioned that it was a UK Norstar system.
I'm sorry about this - I rather naively thought that the software would be universal, as mentioned before - I'm a computer tech and there is no difference between my UK Photoshop or my US Photoshop and figured telephony software behaved in a similar manner.

Quote:


Anyway to sum it up, the earlier and very old Norstars such as the Compact 6+16 and the original 8+24 Modular systems only supported analogue lines. Therefore trunk to trunk connections weren't possible and anyway UK law at that time prevented anyone from doing this!. Also due to a partnership with Nortel, only BT were allowed to be the distributer in the UK until they had a falling out many moons later.
This I knew as about 4 years ago, I was tasked with finding an engineer who would come in and reprogram the system and sort out some 'missing' extensions...  Everyone I talked to said that the system was BT propriatary and they wouldn't touch it - BT said that the system was too old and they wouldn't touch it unless it was to remove it and put a new system in place.  Lovely BT.



Quote:


From looking at your version number, it's using DASS ISDN 30

DASSE  DR6  V3.04  SP 30HjD04  Date Feb-96
This fits in the time line as we inherited the system from the Local Authority when they moved out and we took over the facilities.

Quote:


http://www.ghtrout.com/files/UK_Modular_Rlse_3_Manual.zip

Refer to the PSTN-PSTN Barring section.

I think the barring programming could be checked using the guide. It does explain in great detail. I do know that you could use the conference facility with two external calls.

Thank you for this information Firebird...  If I'm reading this right, what I want to do - can not be done...

[qoute]
If the user has selected a CO line as the outgoing line and then attempts to redirect another CO line as the incoming line, then a three second transit message appears on the display Redirect Denied when the user presses the incoming line key[/quote] Which is the behaviour I've seen no matter what anyone else has suggested, or what I've tried on my own...

Then, the death knell seems to be:

Quote:


1.1.2 Rationale for Feature
The PSTN-PSTN barring feature in MUK 1 prevented two CO lines being joined
in any way, such as in a conference, being transferred together, and for being
connected by means of Selective Line Redirection.
This feature was created for regulatory reasons, to prevent users from setting up
conference calls in order to short-cut tariffing. For example, two external parties
could call a location mid-way between them (geographically) to reduce rates. To
prevent this, external conference barring was set on a country-wide basis, as part
of the system startup.
For ENET, British Telecom regulations required that Norstar provide
configuration to either allow or bar PSTN-PSTN connections for transfers and
conferences. This gives additional flexibility for the management of PSTN lines.
It will still be possible to restrict what may be dialed on CO lines.
If the PSTN-PSTN connection is barred, a three party conference cannot include
two lines that are external to Norstar, whether they are PBX or PSTN lines.

I have disabled PSTN barring, however the forward of an external call to another external number is still being denied...

I *HOPE* I am reading this wrong - but it does appear that all of this has been in vain?  :(
curlycord (Programmer)
5 Dec 11 14:39
Yes your out of luck.

=----(((((((((()----=
curlycord
www.curlycord.com

 

firebirdscrambler (Programmer)
5 Dec 11 16:23
Well I used to be with BT, but moved onto Meridian 1 when the 0+32 came out. I thought it might have been possible to enable PSTN to PSTN via DASS. Can you forward any extension to an outside e.g. mobile number?. This used to be (and still is!) a major problem on the old kit.

I hardly ever touch these things, but do know one or two customers who could try it out. I'll keep you posted.

All the best

  Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK
http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.
 

tokenyank (IS/IT--Management) (OP)
5 Dec 11 17:11
If you happen to be in W10 - you're welcome to drop in and play with a bit of history! :)

Thank you all for all your help...  I haven't given up hope - but, I have a feeling I've run out of flares! :)

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