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cant always log into mailbox

cant always log into mailbox

I have some users on rls 3.0 703t Callpilot that are experiencing problems when trying to log into there mailbox. They try to login and hear "your mailbox is currently in use please try again later"
I am able to duplicate this by trying to login 2 x's in a row, obviously it is in use at that time. I updated the peps but still havethis issue. This callpilot is very strange, I am experiencing very long dtmf tones sometimes and now I can not ping the elan or the clan of the server but yet callpilot is working..? Very strange. Any ideas would be great. Thanks.

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