"No Licence Available"
2

Question

"No Licence Available"

DesertSweeper (TechnicalUser)

(OP)

3 Oct 11 10:40

Hello!
Am not an Avaya-aware techi, just general support. We have an ip office 500 for many years and have just purchased 10 new 1608 handsets. we are getting "No Licence Available" that bounces around depending on who connects last (i guess). So I loaded up the System Status and gleaned the following:
Firmware 6.0 (14)
Extensions 62

All the phones show Firmware 1.300
The "IP500 Upgrade Standard to professional" license in the Manager application shows "Obsolete" with 255 instances greyed out. Searching this forum reveals that this shoud not be a problem after firmware v5

There are 70 Extensions showing in the manager and 72 users defined. I cannot assign any new users due to the "No licence Available" issue.

Any ideas?

Thanks inadvance for any assistance.

We were told the system could support "over 200 extensions" by the company that sold it to us (no longer around)

CarGoSki (Programmer) · Answer 1 · 2011-10-03 11:00:47

What firmware version of IPO do you have and how many IP phones doe you have and how many IP end point licenses do you have?

DesertSweeper (TechnicalUser) · Answer 2 · 2011-10-03 11:22:40

Thank you for taking the time to respond!

As stated I believe the firmware version is 6.0 (14) as that is what it says in the status monitor

I am trying to connect 72 phones (all 1608's or 1616's)

It says 60 in the "instances" of the "Virtual Avaya IP Endpoints"
Does that mean I can only connect 60 phones?
And if so how do i increase that limit?

Best Regards

DesertSweeper (TechnicalUser) · Answer 3 · 2011-10-03 11:27:28

I googled "Avaya IP Endpoints" and it seems they are for "Third-party" endpoints. So surely the Vaya 1608 phones are not licensed by that license?
How do I tell how many Avaya phones the system will support?

hairlessupportmonkey (IS/IT--Management) · Answer 4 · 2011-10-03 11:33:34

NO - you need IP endpoint licences. third party ones are different.

ACSS - SME
General Geek

DesertSweeper (TechnicalUser) · Answer 5 · 2011-10-03 11:37:12

Thanks for the clarification. so to be clear this system will only support 60 phones (plus 2 grace connections i am guessing as their are 62 working phones right now) as their are only 60 "Avaya IP endpoint" instances licensed?
Thank you

hairlessupportmonkey (IS/IT--Management) · Answer 6 · 2011-10-03 11:46:39

open SSA and have a look at system resources. all will be revealed in there.

ACSS - SME
General Geek

mforrence (Vendor) · Answer 7 · 2011-10-03 11:52:04

Maybe you have a couple of digital phones that aren't licensed. Only IP phones are licensed. You are licensed for 60 IP stations yet trying to run 72. You'll need another twelve Avaya IP Endpoints licenses. As easy as that.
Mike

DesertSweeper (TechnicalUser) · Answer 8 · 2011-10-03 11:55:36

Ahhhh thank you. It shows 60 endpoints with a "congestion count" of 8...
Another related question. I read somewhere that there are endpoint licenses included with VCM licenses at a ratio of 1 to 3. I have a spare "VCM32" card. Can I just plug that in and get any more "endpoint" licenses?

mforrence (Vendor) · Answer 9 · 2011-10-03 11:58:28

Spare VCM32 will get you 12 more licenses

hairlessupportmonkey (IS/IT--Management) · Answer 10 · 2011-10-03 12:01:01

with no hesitation, plug it in!

ACSS - SME
General Geek

DesertSweeper (TechnicalUser) · Answer 11 · 2011-10-03 12:01:25

great news - thanks for all the help and sorry for posting questions I should probably know the answers to. Have a great day!
Best Regards

hairlessupportmonkey (IS/IT--Management) · Answer 12 · 2011-10-03 12:05:40

please reward those who helped accordingly!

Dine and Dashing here causes a disruption in the matrix.

ACSS - SME
General Geek

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"No Licence Available"
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