Modular Messaging 5.2 Exchange backend, when callers use the names directory to locate a user and select that name, Modular Messaging is transferring callers to voice mail box instead of ringing the telephone set. I have looked through the VMSC TUI tab but i cannot find anything about the type of transfers being made (like the intuity -Call Answer mailbox answers, Transfer the telephone set rings) customer would like the telephone set to ring. At first names directory wasn't working and when i checked i found the names tab was set for email address, i changed this to last name first name and now names directory is working but it sends callers to mailbox and customer wants it to ring the phone.
Red Flag Submitted
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