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Intermintant one way voice 1

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GHCSCOMM

GHCSCOMM

Technical User
Feb 16, 2011
16
US
thread798-1269632

Same issue. CS1000M Rel. 7.0 Intermintant one way voice primarily in group 1

MID-nights

% DROL000 DAILY ROUTINE BEGIN
% NWS LD30 BEGIN 06:01 26/7/2011
%
% NWS401 0 0 2 : -8 -9
%
% NWS501 0 0 3 : -5
%
% NWS501 4 0 3 : -12
%
% NWS401 4 0 5 : -3 -4
%
% NWS401 16 0 3 : -1 -12
%
% NWS501 20 0 1 : -10
%
% NWS501 20 0 4 : -7
%
% NWS501 20 0 12 : -3
%
% NWS301 24 0 : -1 -3 -4 -10
%
% NWS301 32 0 : -1 -2 -5 -11 -12
%
% NWS301 40 0 : -3 -4 -12 -13
%
% NWS301 52 0 : -4 -5 -6 -8 -9 -10 -12 -14
%
% NWS501 80 0 0 : -11
%
% NWS501 80 0 4 : -11
%
% NWS501 84 0 3 : -8
%
% NWS501 84 0 15 : -8
%
% NWS501 88 0 9 : -8
%
% DROL001 DAILY ROUTINE END
% NWS LD30 END 06:05 26/7/2011
%
% DROL000 DAILY ROUTINE BEGIN
% DUMP LD43 BEGIN 06:05 26/7/2011
%
% DB SEQ NUM = 2257
% CONFIG
% CIOD157 INFO: FMD 1 is ACTIVE, RDUN is ENABLED
%
% PHYSICAL MAP
% BCS TEMPLATE
% PBX TEMPLATE
% SUPER
% CUST
% ICI TBL
% ACUST
% CLID
% ROUTE
% DAPC
% LTN TN
% LTN LNK
% PGRP
% TN
% GRP DND
% SCL
% ESN 00
% NCTL
% PREXL
% ACD
% AUTH 00
% CPK
% NFCR TREES
% IDC TREES
% DIGITAL
% DTI
% ASNCH
% AML / ELAN
% VAS
% TRSH
% BG-TIME
% BG-CAT
% DCH
% PRI
% ARIES
% FDL
% SYSP
% XPEC
% XTDT
% MCAD
% FCAD
% FDCT
% DTI2
% LAPW
% MSDL/MISP BLK
% SOCKET ID BLK
% MISP
% TIME
% DTI PDCA
% PLUGIN
% STS BLK
% CPND
% CPND NM
% SPECIFIC DATA
% HI
% ALARM_MGT
% ZONE_MGT
% SYSCFG_MGT
% ACCOUNT_MGT
% ERL DB
% SUBNET DB
% ELIN DB
% BANNER_MGT
% NTP_MGT
% ZBD ZONES DB
% ZBD DB
% MSC ZSRN DB
% SYSTEM_PARAMS
% PORT_STATE_MGT
% DVLA DB
% HSEM DB
% CHECKING
%
% SIZE (KBYTES) = 701
% DATADUMP COMPLETE
%
%
% Backing up reten.bkp
%
% Starting database backup
% to local Removable Media Device
% KEYCODE
% DIRECTORY
% CONFIG
% DATA
% HI
% ZONE
% ESET1
% ESET2
% NODE
% SYSCFG
% SMPCONF
% FORWARDLISTFILE
% PENDINGCPMSGLST
% ACCOUNTS
% ERL
% ZBD
% NZON
% ZSRN
% ELIN
% SUBNET
% NTP
% SYSTEM_PARAMS
% PORT_CUSTOM
% PORT_STATE
% EPTFLAG
% DVLA
% HSEM
% Backing up reten.bkp to "/cf2/backup/single"
%
% Database backup Complete!
%
% TEMU207 Backup process to local Removable Media Device ended successfully.
%
% DROL001 DAILY ROUTINE END
% DUMP LD43 END 06:06 26/7/2011
%
% DROL000 DAILY ROUTINE BEGIN
% AUDIT LD44 BEGIN 06:06 26/7/2011
%
% AUD000
%
% BSD000
% .
% INTRA CONT START
% DROL001 DAILY ROUTINE END
% AUDIT LD44 END 06:06 26/7/2011
%
% DROL000 DAILY ROUTINE BEGIN
% BCD LD45 BEGIN 06:06 26/7/2011
%
% BSD202 0:0
%
% BSD202 4:0
%
% BSD202 16:0
%
% BSD202 20:0
%
% BSD202 32:0
%
% BSD202 40:0
%
% BSD202 40:0
%
% BSD202 52:0
%
% BSD202 64:0
%
% BSD202 64:0
%
% BSD202 68:0
%
% BSD202 80:0
%
% BSD202 80:0
%
% BSD202 84:0
%
% BSD202 88:0
%
% INTERLOOP TEST START.
% DTC001
%
%
% BSD206 40:32 36 37 38 39 40 52 56 57 60 61
%
% BSD206 64:64 68 72 73 74 75 80 84 88 93
%
% IG_CONT
% BSD206 80:64 68 72 73 74 75 80 84 88 93
%
% TTY #02 LOGGED OUT ADMIN1 06:13 26/7/2011
% SESSION DURATION: 00:34
%
% BSD207 40:4 16
%
% CONT END
% DTI TRK LOOP 10 ATLP 0
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% PRI TRK LOOP 36 ATLP 0
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% PRI TRK LOOP 37 ATLP 0
% BSD207 64:16 21
%
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% PRI TRK LOOP 38 ATLP 0
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% PRI TRK LOOP 39 ATLP 0
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% DTI TRK LOOP 56 ATLP 0
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% PRI TRK LOOP 57 ATLP 0
% BSD207 80:16 21
%
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% PRI TRK LOOP 60 ATLP 0
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% PRI TRK LOOP 61 ATLP 0
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% DTI TRK LOOP 72 ATLP 0
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% DTI TRK LOOP 73 ATLP 0
% DROL001 DAILY ROUTINE END
% BCD LD45 END 06:14 26/7/2011
%
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% DTI TRK LOOP 74 ATLP 0
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% DTI TRK LOOP 75 ATLP 0
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
%
% PRI TRK LOOP 93 ATLP 0
% SLFT OK
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -000
% CRC -000
% LOSFA -000
% OS_BPV -000
% OS_LOSFA-000
% OS_YEL -000
% DTIM LD60 BEGIN 06:14 26/7/2011
%
% DROL001 DAILY ROUTINE END
% DTIM LD60 END 06:14 26/7/2011
%
% DROL000 DAILY ROUTINE BEGIN
% CCED LD135 BEGIN 06:14 26/7/2011
%
% DROL001 DAILY ROUTINE END
% CCED LD135 END 06:14 26/7/2011

Then tested fijis

ISR000
.test all
ISR232 STARTING FIJI ROUTINE TEST
ISR233 STARTING I3 TEST
ISR234 COMPLETED I3 TEST
ISR235 STARTING IL TEST
ISR236 COMPLETED IL TEST
ISR237 STARTING BKPL TEST
ISR238 COMPLETED BKPL TEST

FIJI081 FIJI 1 0 4
ISR241 COMPLETED FIJI ROUTINE TEST

.
FIJI081 FIJI 1 1 24

FIJI081 FIJI 2 0 8

FIJI081 FIJI 2 1 28

TIM108 07:30 27/7/2011 CPU 0

ISR000
.test bkpl 1 0
TEST BKPL COMPLETE ON FIJI 01 00
LINK:
00 PASS
01 PASS
02 PASS
03 PASS
04 FAIL
05 PASS
06 PASS
07 PASS
08 PASS
09 PASS
10 PASS
11 PASS
12 PASS
13 PASS
14 PASS
15 PASS
16 PASS
17 PASS
18 PASS
19 PASS
20 PASS
21 PASS
22 PASS
23 PASS
24 PASS
25 PASS
26 PASS
27 PASS
28 PASS
29 PASS
30 PASS
31 PASS

.test bkpl 1 1
TEST BKPL COMPLETE ON FIJI 01 01
LINK:
00 PASS
01 PASS
02 PASS
03 PASS
04 PASS
05 PASS
06 PASS
07 PASS
08 PASS
09 PASS
10 PASS
11 PASS
12 PASS
13 PASS
14 PASS
15 PASS
16 PASS
17 PASS
18 PASS
19 PASS
20 PASS
21 PASS
22 PASS
23 PASS
24 FAIL
25 PASS
26 PASS
27 PASS
28 PASS
29 PASS
30 PASS
31 PASS

.test bkpl 2 0
TEST BKPL COMPLETE ON FIJI 02 00
LINK:
00 PASS
01 PASS
02 PASS
03 PASS
04 PASS
05 PASS
06 PASS
07 PASS
08 FAIL
09 PASS
10 PASS
11 PASS
12 PASS
13 PASS
14 PASS
15 PASS
16 PASS
17 PASS
18 PASS
19 PASS
20 PASS
21 PASS
22 PASS
23 PASS
24 PASS
25 PASS
26 PASS
27 PASS
28 PASS
29 PASS
30 PASS
31 PASS

.test bkpl 2 1
TEST BKPL COMPLETE ON FIJI 02 01
LINK:
00 PASS
01 PASS
02 PASS
03 PASS
04 PASS
05 PASS
06 PASS
07 PASS
08 PASS
09 PASS
10 PASS
11 PASS
12 PASS
13 PASS
14 PASS
15 PASS
16 PASS
17 PASS
18 PASS
19 PASS
20 PASS
21 PASS
22 PASS
23 PASS
24 PASS
25 PASS
26 PASS
27 PASS
28 FAIL
29 PASS
30 PASS
31 PASS

I have swapped cores, INI switch, Redownloaded XPECs in group 1, tested CNIs Tested Conf/TDS, Tested FIJIs

I am guessing I have issues with a fiji card or 2???
 
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I was able to trace an example. 5370 called 6599 no audio to 6599 but 5370 could hear 6599.

.trac 0 6599

ACTIVE TN 052 0 10 13

ORIG TN 020 0 01 08 KEY 0 SCR CUST 0 DN 5370 TYPE 3904
SIGNALLING ENCRYPTION: INSEC
TERM TN 052 0 10 13 KEY 0 SCR MARP CUST 0 DN 6599 TYPE 3904
SIGNALLING ENCRYPTION: INSEC
DIAL DN 6599
MAIN_PM ESTD
TALKSLOT ORIG 30 TERM 30 JUNCTOR ORIG18 TERM9
EES_DATA:
NONE
QUEU NONE
CALL ID 0 7011

NON ACTIVE VTN 156 0 00 02 MARP

.trac 0 5370

ACTIVE TN 020 0 01 08

ORIG TN 020 0 01 08 KEY 0 SCR CUST 0 DN 5370 TYPE 3904
SIGNALLING ENCRYPTION: INSEC
TERM TN 052 0 10 13 KEY 0 SCR MARP CUST 0 DN 6599 TYPE 3904
SIGNALLING ENCRYPTION: INSEC
DIAL DN 6599
MAIN_PM ESTD
TALKSLOT ORIG 30 TERM 30 JUNCTOR ORIG18 TERM9
EES_DATA:
NONE
QUEU NONE
CALL ID 0 7011

Firmware is up to date on 3904.
 
Upvote 0 Downvote
Did you ever find a resolution to this? I am currently in the process of being jerked around by avaya with no resolution.
 
Upvote 0 Downvote
You can start with a signaling issue.

On the Backplane tests you have some card slots that are failing. 9 times out of 10 this indicates an unsupported vintage of card in the system. The signaling is off on your system.

If the signaling is off, this can cause all sorts of issues, from one-way audio to conference features not working. I am surprised that you do not see more issues with your system.

Check the card vintages against what is supported in the system. Make sure you ahve all the correct cards. Close enough won't work. Then change them out.

The next step is to INI your system, both Cores same time. Once the system is backup and working, complete a force download to all XPEC cards in your switch. Disable the controllers (DSXP X), then disable the superloop (DISL X). Then pull the CONT4 card out of the IPE module. Then reverse the process. Enable the superloop (ENLL X), it will respond with XPEC requesting download (you have to remove power from the CONT4 card for this to happen), enable the CONT4 card (ENXP XPC X), then enable the shelf (ENLS X Y [4 0] the ENXP XPC X does not bring the shelf back completely), then disable and enable any MC32 cards in the IP shelf.


Explanation of process:

1. You have to have the correct vintage of card or signaling is off in system and all kinds of issue can occur.

2. You have to INI to clear all signaling messages in buffers

3. You need to re-initialize your IPE equipment

This should clear a lot of your problems. Just remember when you see something fail in a test, most of the times it not ok to just ignore them, especially moving to Aura.
 
Upvote 0 Downvote
One thing I forgot to add. Go to LD 135 and .stat cni

If you have some programmed that are not active (would have not been removed during an upgrade procedure) get rid of them. You can do this during the day with no issues. Signaling issues also created when people forget to remove this programming.
 
Upvote 0 Downvote
What our vendor did was re-downloaded firmware to all the network & controller cards. Problem cleared. We recently up graded to 7.0 & something apparently went wrong according to Avaya. I did an INI and it did not help.
 
Upvote 0 Downvote
Yes, there is an issue and I have learned that there are patches that need to be loaded to the system that aren't in the ESPL. You need to make sure you request all patches for the system.

There are patches that have to do with the file structure in the system. I asked if they were the same issues with 6.0 and they stated they were not, but still need to be in the system.

Troubles with:

Speech path
Date on sets not updating
conferencing not working
Integrated cards locking up / call processing stopped

All cleared by performing the steps above.

wierd. I guess after an upgrade, I would look to add about another hour doing all the firmware downloads to the XPEC cards and making sure all looks good.

I would definitely add to the software tests:

LD 39
.test all

LD 45
.nsig

Make sure all comes back clean before closing up.
 
Upvote 0 Downvote
The patches were up to date after the upgrade. We found that the backplane test errors to be due to NT5D12AC cards. We found these errors not to be service affecting eeven though the Avaya upgrade matrix says that these cards are supported they do cause these errors. We replaced with a NT5D12AH errors cleared.
 
Upvote 0 Downvote
Yes, sir. Same thing that fixed our problem. We had the NT5D12AA. Customer put in without knowing the version issue. And actually, per GNTS, if you have a FIJI switch, you must use NT5D12AG Rls 3 at a minimum. If there are any older cards, you will be asked to replace them.

Sucks because some documentation states that your AC cards will work. Wierd fix though if you ask me, but signaling is a quirky thing.
 
Upvote 0 Downvote
Downloading the firmware to the controller cards seems to have resolved this issue for me as well (at least temporarily). We have not had any reports of the trouble since it has been done. If for some reason you cannot power down the shelf you can download firmware to the controller using ENXP c v where v is the version (found in LD 22 PSWV). I power cycled the shelves just because.
 
Upvote 0 Downvote
I was told by ETAS that you no longer have to power down the IPE to pull out the CONT4 card. We didn't and it worked just fine, but the actual card says to disconnect power.

But good that it worked.
 
Upvote 0 Downvote
Well a few days after downloading firmware to the controller cards my one way audio issue is back. Not as frequent as it was but my suspicion is that it will get there over time. Has anybody else had this come back?
 
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