Smart questions
Smart answers
Smart people
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login




Remember Me
Forgot Password?
Join Us!

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Donate Today!

Do you enjoy these
technical forums?
Donate Today! Click Here

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Jobs from Indeed

Link To This Forum!

Partner Button
Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

Intuity Voicemail not working - IP Office Voicemail does work

stpbby (IS/IT--Management) (OP)
16 Mar 11 10:58
One of our IT guys accidentally started the uninstall process of VM Pro on our avaya VM server. The uninstall process did not complete. But after he canceled the uninstall our voicemail quit working as well as our main greeting.

I got our voicemail and greeting back up by re-installing the Voicemail Pro Service, and changing the default telephony interface to 'IP Office', then rebooted the PBX. But the problem is, I need the voicemail to use intuity. When I switch the default telephony service back to Intuity then 'save and make live'.... i push my message button on my avaya 1608 phone and i get dead air. I've restarted the services, rebooted the server, many Google searches and I'm just stuck at this point now.  
tlpeter (Programmer)
16 Mar 11 11:00
Do a reinstall and repair.
Copy the complete folder c:/Program Files/Avaya/IP Office/Voicemail Pro/VM before you do anything.
 

BAZINGA!

I'm not insane, my mother had me tested!

stpbby (IS/IT--Management) (OP)
16 Mar 11 11:16
So if I copy 'c:/Program Files/Avaya/IP Office/Voicemail Pro/VM' I will not lose anything? Then once I do the repair I can copy the accounts folder and greetings folder back over and all will be the same as before? Or is the repair supposed to keep this information?

I'm worried about losing our phone tree settings and prompts as well as voicemail messages and greetings.
tlpeter (Programmer)
16 Mar 11 11:18
The complete mdb should be there somewhere.
But i do not know where form the top of my head.
Can you export it form the vmpro client?
 

BAZINGA!

I'm not insane, my mother had me tested!

stpbby (IS/IT--Management) (OP)
16 Mar 11 11:22
In VM Pro Client I went to file -> import or export -> then exported the database as a .mdb file.
tlpeter (Programmer)
16 Mar 11 11:25
Then you have the callflow.
In the Folder VM are the greetings, wavs etc etc
 

BAZINGA!

I'm not insane, my mother had me tested!

kholladay (Programmer)
16 Mar 11 11:26
Also take a look in c:\Program Files\Avaya\IP Office\Voicemail Pro\VM\WAVS\ENU or c:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\WAVS\ENU and make sure the files all end in .wav and not .adpcm.  I've seen this before and you can actually just rename them from .adpcm to .wav and it seems to work fine.  If the install died in the middle of the file conversion you may not have everything you need for Intuity mode to work from a recordings perspective.

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

stpbby (IS/IT--Management) (OP)
16 Mar 11 11:30
@ tlpeter thanks! I'll do this after hours tonight and hopefully all goes well... Seems pretty simple

@ kholladay all the files in the /wavs/enu folder are .wav

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Back To Forum

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close