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skookie (MIS) (OP)
3 Mar 11 6:34
Hi guys,  I sorta know how to use this but i have come accross an issue,   when i set the day service for 08:30:00  it changes to day service at 08:00:00.  From the log report it shows-  SYSTEM SERVICE: Dept0 now in Day service. Reason: 12 CP service command by administrator remotley.   

Then above it basicly says that at 08:30 day service already active.

I want Day service to start at 08:30:00

Here is what i have:

PROGRAMMED SERVICE SCHEDULE IS ON
PROGRAMMED SERVICE SCHEDULE Day IS ON
PROGRAMMED SERVICE SCHEDULED DAY: DAILY 08:30:00
PROGRAMMED SERVICE SCHEDULE NIGHT1 IS ON
PROGRAMMED SERVICE SCHEDULED NIGHT1: DAILY 17:30:00
PROGRAMMED SERVICE SCHEDULE NIGHT2 IS OFF
PROGRAMMED SERVICE SCHEDULED NIGHT2: DAILY 18:00:00


Can anyone help?
bobcheese (TechnicalUser)
3 Mar 11 7:52
what version of software?
skookie (MIS) (OP)
3 Mar 11 8:25
Release level 4.1 SP2    is that what you need?
Supernova99 (TechnicalUser)
3 Mar 11 9:47
are you using opsmanager?

Share what you know - Learn what you don't

skookie (MIS) (OP)
3 Mar 11 9:50
not sure what you mean,  i just log in as system admin tool and i get into the Mitel communications director
LoopyLou (TechnicalUser)
3 Mar 11 9:54
You are setting the schedule directly in the 3300 in other words.

The single biggest problem with communications is the illusion that it has taken place.  

Supernova99 (TechnicalUser)
3 Mar 11 9:55
opsman is a separate application thats runs in conjuntion with mitel systems and can control programmed night service

Share what you know - Learn what you don't

skookie (MIS) (OP)
3 Mar 11 10:06
Yeah Loopylou,  but as you can see from my 1st post , i try to set it for 08:30:00 but Day service is remotley switched on at 08:00:00

any suggestions???
LoopyLou (TechnicalUser)
4 Mar 11 14:17
Thanks, saw that. Hmmm... Should work but obviously does not. Sorry but I am stuck for a thought. No one is manually changing it?

The single biggest problem with communications is the illusion that it has taken place.  

kwbMitel (TechnicalUser)
4 Mar 11 16:33
Skookie, Supernova was asking about OPSman. This question is still valid. OPSMan is an application that runs on a separate server that has the capability to switch the night service.

If the scheduled service was setting the mode the log would look like this:

PROGRAMMED SERVICE: Changed Dept 0 to DAY service. Reason: scheduled change of service.

The schedule in your log is being set by an administrator remotely thus the question about OPSman.

 

**********************************************
What's most important is that you realise ...  There is no spoon.

skookie (MIS) (OP)
6 Mar 11 15:33
Yeah i think i must be running OPSman,   how do i sort this?
Supernova99 (TechnicalUser)
6 Mar 11 15:40
when you launch opsman you will need to navigate to
utilities
select maintenance task schedular
in here you will be able to see if and when day/night service is being run.
If it is you can either delete it or modify it

Share what you know - Learn what you don't

kwbMitel (TechnicalUser)
6 Mar 11 15:42
The answer seems quite obvious but I'll state it anyway.

First be sure that OPSman is involved.

If so - turn off schedule in OPS.

 

**********************************************
What's most important is that you realise ...  There is no spoon.

Supernova99 (TechnicalUser)
6 Mar 11 15:49
there is another way to make sure that you have opsman
on the 3300 go to the Controller Registry Configuration
in here if you have opsman the opsman fields will be filled out with ip address username etc

Share what you know - Learn what you don't

skookie (MIS) (OP)
7 Mar 11 6:17
Supernova:  i checked in Controller Registry Config and:

OpsMgrFtpPassword
       
       
  OpsMgrFtpUsername
       
       
  OpsMgrHostName
       
       
  OpsMgrIPAddress
 
No Password, username, hostname or IP

Does this mean that i aint got OPSmanager, if so - then..............   im stuck  lol
Supernova99 (TechnicalUser)
7 Mar 11 6:22
normally these fields are filled in as this is what opsman uses for data saves
Opsman can however still enable night service without these fields being filled.

Do you have enterprise manager?

Share what you know - Learn what you don't

skookie (MIS) (OP)
8 Mar 11 10:53
where would i find this?    
Supernova99 (TechnicalUser)
8 Mar 11 17:00
Not sure
You could see if there is an IP address in the SNMP forms
Have you got more than 1 system?
usually Opsman/Entman are only supplied with 2 or more systems

Share what you know - Learn what you don't

LoopyLou (TechnicalUser)
9 Mar 11 8:08
Enterprise Manager would still need OPSMgrFtpPassword                OpsMgrFtpUsername                OpsMgrHostName                OpsMgrIPAddress
filled out so I would say you don't have it.

The schedule looks fine as first reported. DO you have an application like Prarie Fire CCM or IQ that could be changing the Day/Nigh time? What type of voicemail? It looks to me like something is going in at 8AM and changing the time based on your first post. Do you have console operators with a 5550 or 5540 that come in at 8 AM?

The single biggest problem with communications is the illusion that it has taken place.  

skookie (MIS) (OP)
9 Mar 11 9:48
i dont have the 5550 or 5540, i dont have antother applications to do with the phone system.

Not sure what u mean by wjhat type of voicemail,  i just ust the VM that came with the phone system
kwbMitel (TechnicalUser)
9 Mar 11 10:45
Loopylou: Just in case you missed my post on the subject:

A scheduled night service switch log looks like:

PROGRAMMED SERVICE: Changed Dept 0 to DAY service. Reason: scheduled change of service.

The reported log in this case is:
SYSTEM SERVICE: Dept0 now in Day service. Reason: 12 CP service command by administrator remotley

If the night service was changed by an operator(console), then it would tell us which operator made the change.

Do you know of an application other than OPS that can change the night service?

 

**********************************************
What's most important is that you realise ...  There is no spoon.

LoopyLou (TechnicalUser)
10 Mar 11 7:40
Specifically no, the only thing I was thinking was something like the CCM or IQ. Not sure if they have the capability. What do the logs look like if a user does it?

The single biggest problem with communications is the illusion that it has taken place.  

Supernova99 (TechnicalUser)
10 Mar 11 7:53
It says something like NIGHT SERVICE activated by extn 1234

Share what you know - Learn what you don't

Supernova99 (TechnicalUser)
10 Mar 11 8:01
When it is activated via ops you get the following logs

SYSTEM SERVICE: Dept 0 now in NIGHT 1 Service.
Reason: 12  CP service command by Administrator remotely.

If it enabled vai a user you get this log

SYSTEM SERVICE: Dept 0 now in DAY Service.
Reason: 1   Dialed by device 2057.
 

Share what you know - Learn what you don't

skookie (MIS) (OP)
10 Mar 11 8:24
Hi Guys i think i have sorted it,

Before i was asked to sort this out the day/night service had been set up via the SCHEDULER ,  i just had to amend the time from 08:00 to 08:30,   i still get the message from my first post in the log - saying admin set day service at 08:30 the at the same time it trys to change to day service via the 'PROGRAMMED SERVICE'  and just basicly says already switched on at 08:30,  so all good .

Thanks for all the help and advice :)
kwbMitel (TechnicalUser)
10 Mar 11 10:24
Skookie - This is why providing software versions is extremely important.

The Scheduler Form was only introduced in releace 4.1 and it makes the Maintenance Command method redundant.

Turn off the maintenance command, you don't need it.  

**********************************************
What's most important is that you realise ...  There is no spoon.

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