Smart questions
Smart answers
Smart people
Join Tek-Tips Forums
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login




Remember Me
Forgot Password?
Join Us!

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Jobs from Indeed

Link To This Forum!

Partner Button
Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

ruth88 (Vendor) (OP)
2 Feb 11 12:30
When a Serenade user presses 5 to listen to a message from an outside caller, the system speaks "Mailbox (caller ID)" if caller ID is presented or "Mailbox 0" if caller ID is not presented before the message plays. Is there a way to STOP playing this prompt at all before the message ??? Users are finding this very annoying !
 
kepetersen (TechnicalUser)
4 Feb 11 1:29
Can you tell me what version of MM and the current patch level?
ruth88 (Vendor) (OP)
4 Feb 11 8:47
MM rel 5.2  SP 5 Patch 1
ruth88 (Vendor) (OP)
17 Feb 11 14:01
Anyone have any information for me?  I now have TWO customers using the Serenade TUI and need to know if I can remove the CALLER ID speaking before the message.  H E L P !!   
kepetersen (TechnicalUser)
18 Feb 11 17:55
Can you tell me what the 'Call Handling' setting is on the COS?  Are both of these users in the same COS?
kepetersen (TechnicalUser)
18 Feb 11 20:18
Ruth88, I asked a friend who has access to a test MM and this is what he said.  

 I did a test on my own mailbox by leaving 2 messages and listening to both. The 1st was from home with caller ID on, and it said from "mailbox xxx-xxx-xxxx". The 2nd call was with the ID blocked, and it said "remote user". I suppose that it depends some on what is presented over the trunk or PBX. The release or integration could be a factor also. I am on 5.2 using the serenade TUI and the CM is 6.0 ( SIP ) I think.

Can you elaborate further:
1.  What switch is the MM connected to and what is its release?
2.  Is this SIP integrated MM & PBX?
3.  What is different between these two end-users and others who use the Serenade TUI on the system?
KenMeans (Vendor)
19 Feb 11 7:57
Only way i know of it to change the TUI to ARIA

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

ruth88 (Vendor) (OP)
21 Feb 11 13:21
kepeterson - answers to your questions:

1.  Call Handling - YES
2.  Switch CM 5.2.1
3.  SIP (not a separate SIP gateway)
4.  No difference in users - just want to remove the caller ID from speaking at all if possible, even if it's blocked.

Thanks for your help !
kepetersen (TechnicalUser)
3 Mar 11 3:45
Ruth, I checked with my Tier 4 contact to find that there is no outstanding WI for a problem with this TUI.  All indicators are that this is the way the Serenade TUI was designed to work in MM.  Unfortunately this TUI is not as intuitive an interface as it was on the Octel 200/300.  If your end-users are using a cell phone from Verizon they may be more apt to view the Aria TUI as the common interface they are most familiar with.  Sorry I couldn't have had better news for you.
ruth88 (Vendor) (OP)
3 Mar 11 8:40
KEPETERSON - thanks so much - even though there is no fix, I do appreciate the follow up !!!!

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close