Smart questions
Smart answers
Smart people
Join Tek-Tips Forums

Member Login

Remember Me
Forgot Password?
Join Us!

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Jobs from Indeed

Link To This Forum!

Partner Button
Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

MTCInc (Vendor) (OP)
25 Jan 11 16:56
Have an issue with an Avaya 9640G not getting dial tone on an IP Office R6.0 Can anyone help in regards to possible firmware issues or other?
Thank you
hairlessupportmonkey (IS/IT--Management)
25 Jan 11 17:03
This is one for your BP


Helpful Member!  amriddle01 (Programmer)
25 Jan 11 17:07
Indeed, the list of possible causes is vast, you need to narrow it right down for us with information or get in your BP who could spot it right away smile


"I'm just off to Hartlepool to buy some exploding trousers"

tlpeter (Programmer)
26 Jan 11 0:44
Sounds like CM firmware on the phone.

When you pay peanuts, you get monkeys!

I'm not insane, my mother had me tested!

chaunymony (Programmer)
26 Jan 11 15:13
Agreed with tlpeter. I had the same issue with one until I got the IPO firmware on it. You may even have the right firmware in the folder but that phone likes to time out while downloading that 20 something meg file.  
sillyITguy (MIS)
26 Jan 11 16:19

I am the end user MTCinc is trying to help.  My Avaya phone system is an IP office 406DS (firmware 6.0(8)).  It was upgraded to support 1600 series IP phones.  We are also using 6400 series digital and 5610 IP sets.
The App firmware on the 9640G IP phone is ha96xxua3_00.bin and I was wondering if the dial tone issue would be related to the firmware being too old and only supporting CM.  The existing 9600xxupgrade.txt on the Avaya system manager box is dated a year ago.
The phone set is communicating with the IP office because I can see and adjust the button programming.  I also believe the issue could be bad button programming related to the intercom? but not sure about that one.  The other IP phones I have didn't require any special programming.

hairlessupportmonkey (IS/IT--Management)
26 Jan 11 17:08
the 96xx series phones will not work on a 406.


Helpful Member!  sizbut (TechnicalUser)
26 Jan 11 17:15
... but your vendor could have told you that.
hairlessupportmonkey (IS/IT--Management)
26 Jan 11 17:19
from the KB


9600 Series IP Telephones

Avaya one-X Deskphone is a family of next generation IP telephones that delivers a new and unique communications experience to drive increased productivity.

The Avaya one-X Deskphone family features an intuitive user interface which helps to make users proficient and confident in performing common telephone tasks such as setting up a conference call or completing a transfer. With high quality audio it is much easier to hear and understand other people, which speeds business while reducing fatigue and stress. The Avaya 9600 Series Deskphones are built with future growth and enhancement in mind, with many modular add-ons that can be added as they are needed – protecting investments and leading to improved total cost of ownership. The new telephones also feature a very stylish and professional design including support for customized display screen saver images and custom faceplates with company logos.
•    The 9620L/9620 C: a member of the Avaya one-X Deskphone Edition family, is specifically designed for the everyday telephone user—those who rely on multiple communications tools such as e-mail and IM, yet still require a high quality and intuitive telephone for voice communications. The 9620L IP Telephone features a high resolution 3.45 inch (9 cm) diagonal monochrome backlit display – while the 9620C features a color display for even better readability. The 9620L/C support up to 12 call appearances / administered feature keys - with three concurrent line appearances visible at any time.
•    The Avaya 9650/9650C: The Avaya 9650 IP Telephone, a member of the Avaya one-X Deskphone Edition family, is specifically designed for the "navigator" telephone user. Navigators, such as building receptionists and executive admin staff, frequently manage calls for themselves and for groups of people. The 9650 features built-in button module functionality with one-touch access to bridged appearances, speed dials and feature keys. The Avaya 9650 IP Telephone delivers advanced communications capabilities, high definition audio, an integrated WML application interface, and comprehensive one-touch access. This is the ideal solution for receptionists, executive assistants, contact center agents as well as knowledge workers who need quick access to features and call appearances. The 9650 IP Telephone features a 3.8 inch (9.65 cm) diagonal ¼ VGA quality gray-scale pixel-based display with adjustable angle, while the 9650C enhances usability with a color display for even better readability. The 9650 supports up to 24 call appearances / administered feature keys.
•    The Avaya 9630G/9640/9640G: a member of the Avaya one-X Deskphone Edition family, the 9640 IP Telephone with high resolution color display is specifically designed for the executive telephone user. The 9630G IP Telephone features a native Gigabit switch and a 3.8 inch (9.65 cm) diagonal monochrome backlit display - which has been enhanced with higher resolution (1/4 VGA) compared to other available monochrome telephones from Avaya. The 9640 IP Telephone features a 3.8 inch (9.65 cm) diagonal high resolution color backlit display. The 9640G model has the same functionality as the 9640, and adds native support for Gigabit. The 9630/9640 supports up to 24 call appearances/administered feature keys with six concurrent line appearances visible at any time.

Common to all phones of the 9600 line on IP Office are two access modes to important IP Office features: Features can be assigned to the line/feature key of the telephone for easy and quick one-touch selection of the functionality giving users of other Avaya telephones a consistent user-interface.

In addition the features can be accessed through a menu, allowing quick access to seldom used features or even functionality that is not administered to a key. Similar to menus found on mobile and smartphones, this intuitive, "self-service" access frees the user from limits imposed by the number of keys on a telephone and allows access to the vast functionality of IP Office.

The status indication presents a clear view of important call settings like call forwarding numbers.

Visual Voice gives menu access to the voicemail messages received by a user for quick retrieval of the most critical information.

Personal and centralized directory access makes calling a breeze. A centralized call log allows one-touch call-back of missed calls, and is fully synchronized with other Avaya IP phones or the one-X Portal application.

Full user mobility between different 9600 phones, 1600 phones and 1400 digital phones support hotdesking and user mobility between different phones with access to all the features found on the 'home' phone.

Customers are becoming more aware of the need to conserve energy due to costs and environmental considerations. The 9600 series phones have best in class power performance with the 9620L meeting PoE Class 1, and all other models being Class 2, including the Gigabit versions. Over the life of a product the reduced power demand of the 9600 series results in significant cost savings for customers when compared to other competitive offerings that require more power, such as PoE Class 3 devices.

Please note that the 9600 phones are supported on IP Office IP500 and IP500 V2 hardware only!


sillyITguy (MIS)
26 Jan 11 17:35
Although the IP office is referred to as 406DS in the unit type we are in fact running R6.0 of the software (firmware).
I have been waiting for the 96XX phones for be supported for a few years since they where just called one-X.

From the R6.0 installation guide:
9600 Series Phones
IP Office Release 6 supports a number of phones from the 9600 Series of phones. Supported phones are the 9620L,
9620C, 9630G, 9640, 9640G, 9650 and 9650C.
sizbut (TechnicalUser)
26 Jan 11 17:52
"IP Office Release 6 supports a number of phones from the 9600 Series of phones." ... and it does, just not on the IP406v2. Selective quoting won't change the facts.
amriddle01 (Programmer)
26 Jan 11 18:05
Windows supports blu ray, it doesn't mean any laptop running windows can watch blu ray though smile


"I'm just off to Hartlepool to buy some exploding trousers"

hairlessupportmonkey (IS/IT--Management)
27 Jan 11 4:41
no -no please - i thank you for letting me post in your thread!


TomMills (TechnicalUser)
27 Jan 11 4:42
Wow i'd hate to be this guys BP.
fo shizzle ma nizzle.

hairlessupportmonkey (IS/IT--Management)
27 Jan 11 4:44
it says right on the bottom of the copy and paste from the effing KB that the 9600 phones arent supported.


tlpeter (Programmer)
27 Jan 11 5:31
You need to read it all!!!
Look at the very last line


2.6 9600 Series IP Telephones
Note: Supported in IP500 / IP500v2 only. NOT supported in Essential Edition -
PARTNER® Version
IP Office Release 6.0 provides support for selected 9600 series IP telephones. Only
the H.323 versions of these telephones will be supported, the SIP versions of the
9600 series telephones will not be supported on IP Office. Avaya 9600 Series IP
Telephones have a clear and elegant interface with high resolution graphical displays
making it easier to read contextual menus, prompts and instructions.

IP Office Release 6.0 will support the following 9600 series telephones:
• 9620L
• 9620C
• 9630G
• 9640
• 9640G
• 9650
• 9650C
• SBM24 (only supported with the 930G/9640/9650/9650C)*
• 9600 Gigabit Ethernet Adapter (all phones except 9620L)
• 9600 Bluetooth Adapter (all phones except 9620L)
Note: The 9630G/9640/9640G/9650/9650C telephones will support the connection of
up to 3 SBM24 modules.

The 9630G and 9650 have a QVGA quality gray-scale pixel based backlit display.
The 9620C, 9640/9640G and 9650C have a ¼ VGA color display. The 9620L has a
320*160 pixel gray-scale backlit display; the 9620C has a color display with the same
9600 phones can run as VPN phones for secure remote installation, without requiring
a special software load. No license is required for VPN operation other than the
standard Avaya IP Endpoint license.
9600 phones support the IP Office phone menu including advanced visual voice as
well as centralized call log and personal directory.
The following 9600 series IP telephone features are not supported on IP Office:
• Voice activated dialing
• Wideband codec
Note: These phones will only work when the system is in IP Office mode; IP Phones
are not supported in Essential Edition - PARTNER® Version. They are also not
supported on the IP406v2 or IP412.

When you pay peanuts, you get monkeys!

I'm not insane, my mother had me tested!

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Back To Forum

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close