I was upgrading a MICS Ram 02 to a 03, e/w 7.1., PRI lines,2 Call Pilots, 1 with ACD and 300 mailboxes. The other with 170 mailboes. I depowered everything, installed my new cabinet with new Ram. Powered everything back up. The Call pilot with 170 mailboxes defaulted back to factory settings, 20 maiboxes, I lost all keycodes. I was not the original vendor. Nortel has no record of keycodes being purchased for this Call Pilot. Why did it default and what happened to the Key Codes?
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