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CCR

CCR

(OP)
New install IPO v6.1.5 CCR v6.1.1.84 installed by the book on a Windows 2008 server R2 with SQL 2008 Express ( I have tried this with the firewall on, with all the exceptions and with the firewall off with the exceptions still in place)
Every installs ok, the web browser opens to add the Administrator and then the system summary page.
All the services are running and I edit the switch but at no point does the Data Analyzer IP address populate so it remains disconnected.
I have also tried using a different web browser.
Any ideas?
Many thanks
Alan

RE: CCR

Give the ipo a reboot.
I guess it is a ip500v2 and i have seen strange issues when the v2 is not rebooted after the install of CCR.

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

(OP)
Gave it a reboot last night, no joy I'm afraid.

RE: CCR

Did you reboot the server too?
 

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

(OP)
Yes. on more than one occassion.

RE: CCR

You are not using 6.1.6?
Are you sure it is 6.1.5?

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

(OP)
I didn't know 6.1.6 was out, is there an issue with 6.1.6?
The version I am using is definately 6.1.5

RE: CCR

6.1.6 is not released and this release refused a connection to CCR.
That is why i asked.

Take a look in to the event viewer and then Applications.

Trow it all away and try again.
 

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

Check the Security settings for your CCR user on the IPO buddy.  I use IPOCCR as a user and our normal RemoteManager p/w!!!!  You know what that is!

Make sure it has System Status access and Read All Configuration also.

I'm in t'office for a bit if you need anything.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

RE: CCR

(OP)
Done all that geez, managed to assign the IP address of the Data Analyzer by editing a table in SQL but it's still not connecting, our friends at Scansource have had a look but with no joy.
I get the following warning "CSTA integration service failed to initalize"
 

RE: CCR

Do you have System status running when you try to connect CCR???
 

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

Alan, just go through the install docs again, and make sure all steps are followed to the T.

Also on Server 2008, turn off UAC (User account Control).

if need be , uninstall CCR, remove IIS and uninstall .net 3.5sp1 and all iterations of it from windows updates.

simple method with 2K8 install is

*IIS first, and check .ASP when installing.
*Install Visual J# (32 or 64bit depending on OS)
*Run WIndows Updates. this will normally install the three other prerequisites like .net 3.5sp1
*Install SQL
*Run Windows updates (for SQL)
*Install CCR

*Check service accounts etc on IPO - generally if you can connect to the IPO with SSA then you are good to go.

This generally works 100% of the time for me.
 

ACSS - SME

RE: CCR

Alan, I know when I setup CCR I had an issue similar to yours, and I remember being told that .NET had to be installed before SQL Server. Once I did that things started working. Worth a try.

RE: CCR

(OP)
No System Status wasn't running on any machine, I hadn't even installed it on the CCR server until Scansource requested it.

I have followed the installation manual to the letter, all in the right order.

I have just turned off UAC. I will give it another go and let you know.
Cheers

RE: CCR

(OP)
Still no joy, going to turn the firewall back on and have another look at the exceptions.

RE: CCR

Try sql2005 express.
I have seen strange stuff with 2008

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

please dont do sql2005 express the DB will be full to capacity in a week in a busy call centre.

ACSS - SME

RE: CCR

(OP)
It's over 200 agents, it went live last night and they asking me when they are going to get stats.

RE: CCR

Hsm 2008 express won't take much longer smile
when it works then get the enterprise version.
  

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

Alan, you know that 150 CCR agents is the max supported???
Do you have 200 CCR agents configured?

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

(OP)
I have 204 IP endpoint licenses,150 Customer Service Agent licenses, 4 Supervisors, Advanced Edition, 120 PRI and 20 port VMPro.
But I do have 194 configured as CCR agents, although they will never be logged at the same time, 2 shifts.

RE: CCR

at least 2008r2 express will do up to 10GB.

just buy 2008r2 Std has a 28PB limit, not Enterprise the cost diff is around £34000.

ACSS - SME

RE: CCR

(OP)
It should work though, it is supported and there must be sites out there with the same setup, there is something I have missed.

RE: CCR

Hsm, a lot companies like that have a msdn account and have a free SQL server license.  

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

Also try to reset the security settings.
I never make a special setting for CCR.
I always use the administrator account.   

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

(OP)
I can always ask but the customer made it pretty clear they wanted to use SQL 2008 Express and I told them it would work.

I tried the Administrator account with the same results, both work on System Status though.

RE: CCR

What user are the CCR services running under and what rights do they have??

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

RE: CCR

jamie has a good point.
Is it a stand alone server or is there anything else installed on the server too?
 

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

(OP)
Stand alone server logging on with domain admin rights.

RE: CCR

What happens if you use the admin settings form the server itself??? (no domain user)

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

I would just rebuild the box about now.

remove from the domain.
rebuild OS
reinstall CCR

dont put back into domain.

ACSS - SME

RE: CCR

perhaps some screwy Group Policy applied to the machine causing issue.

ACSS - SME

RE: CCR

(OP)
Many thanks everyone, I am going to check it's not the IP500v2 (I have a spare on site with me) before I rebuild the server. I will let you know how it ends up but in the meantime if you think of anything else please post it.
Cheers
Alan

RE: CCR

The fundamental problem here is that the CCR install did not populate the DAIP in the database so I don't see the problem being related in any way to the IP500.  

Use the Microsoft WPI to install all prereqs (except Visual J#, I don't think WPI does this).  Make sure only one of the NICs is connected when you install CCR.

We have the same setup here (Win 2k8 R2, MSSQL 2k8 express, CCR 6.1, 2 NICs) and it all works fine.  The only difference is that we installed 1.2 CCR originally then upgraded to 6.1.

RE: CCR

Installation of ccr sucks, Avaya can do a lot better as this.

RE: CCR

CCR install itself in not that bad.
It is all the stuff that needs to done first smile
 

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

(OP)
Son of a gun, turns out it was the IP500 (I knew I was doing it right), still had to enter the Data Analyzer IP address manually but once that was done waited a minute or two and it connected. Faulty IP500 could also explain why the customer network crashed and burned at 2 this morning.
Thanks again for your help
Alan

RE: CCR

LAN port issue?
 

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

RE: CCR

So you switched the IP500 without making any changes to the server?

RE: CCR

(OP)
Yes it was the LAN port, this would also explain a few other minor issues that we have been having.

While a colleague built the replacement IP500 I did remove and install SQL and CCR but kept all the same settings and like I said earlier I still had to manually enter the DAIP in the database.

RE: CCR

So....

You don't think that re-installing the software had anything to do with it?  Seeing as how before the hardware swap you could connect fine from that server to the IP500 using SSA (same method that's used for CCR)...

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