INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

ARCserve 15 new install Help! Cannot see tape drive

ARCserve 15 new install Help! Cannot see tape drive

(OP)
Hello,

I have an HP DL380 G6 with a SCSI P410i controller and a SAS expansion card connected to a Quantum SupperLoader3 LTO4 tape drive. I've run Microsoft NTBackup and save a directory to tape and this worked. The Device manager and Computer management also see the tape drive. RSM has been disabled. When I open ARCserve device configuration and look in enable/disable devices (for RSM) it sees the Quantum LTO4 tape drive on Board:2, Bus:7, SCIS ID:0, LUN:0 but ARCserve device manager does not. Drivers and firmware are all up to date.
 
Is there a service that needs to run that I've missed?
 

RE: ARCserve 15 new install Help! Cannot see tape drive

Does Windows Device Manager see the library?

RE: ARCserve 15 new install Help! Cannot see tape drive

(OP)
Hello,

Thanks for the response

The Device Manager sees the Medium Changer as a Quantum LTO SuperLoader and the Tape Drive as a Quantum LTO 4 tape drive.

Talking with Quantum tech support, they say that the RAID controller (Smart Array P410i with a SAS expansion card) is not supported. Their compatibility guide says the interface needs to be SAS, no cards listed.  Quantum tech support recommended a HP SC44Ge, which is a PCI-Express HBA that only supports RAID 0 or 1. My next question is if I remove the SAS expansion card and add the SC44Ge card will this affect the P410i RAID 5 setup.
 

RE: ARCserve 15 new install Help! Cannot see tape drive

That question should be directed to HP.

In general it is not a good idea to share a controller between disk and tape.  

RE: ARCserve 15 new install Help! Cannot see tape drive

(OP)
Hello,

Talked with CA support and they told me to run MS hotfix 943545. This worked, everything is good in my world.

Thanks for all your help.
 

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close