Smart questions
Smart answers
Smart people
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login




Remember Me
Forgot Password?
Join Us!

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Donate Today!

Do you enjoy these
technical forums?
Donate Today! Click Here

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Jobs from Indeed

Link To This Forum!

Partner Button
Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

deanyed02 (Programmer) (OP)
5 Oct 10 13:10
I would have added to older posts, but threads were closed... So here are the specifics:

Call Pilot 100 recently went down. Arrived onsite to troubleshoot, Feature 985(and all VM codes) stating "Inactive Feature". I check under Maintenance, and see that the ports(PO131, and PO132) are recognized as stlk1... I replace power supply with new Nortel 8V, 2-prong model, per suggestions on here. Unit seems to power up, but still "Inactive Feature". I do F**XFTEST, and all features are listed as inactive. Do I remove all these features, and reboot the CallPilot 100? Will this sync with system? KSU is a MICS running 7.1 software. Any help greatly appreciated. I currently have the older 9V power supply(re-furb) being shipped to try and replace with that. Am I better to just replace entire voicemail and start over? Does the newer 8V work properly on the older call Pilots?
Thanks for any suggestions.
curlycord (Programmer)
5 Oct 10 13:51
The 8 volt (works on all CP's) replaces the 9 volt so dont go with another 9 volt unless for testing only.

Remove the codes then turn CP on, wait 10 minutes for boot up.

Hooking up a laptop with hyper terminal then boot CP helps tell a story too.

Hyper :
http://www.tek-tips.com/faqs.cfm?fid=5226

 

=----(((((((((()----=
curlycord
www.curlycord.com

 

deanyed02 (Programmer) (OP)
7 Oct 10 10:54
@ Curly...

I am beginning to think the CP100 is fried... I removed all the Feature 900 codes(**XFTEST, indicated as "inactive"), installed the new 8V power supply, hooked up a laptop to the CP and monitored the process... According to Hyperterminal, the CP boots up, goes through all the tests, and gives me a **** READY **** indication at the end. But that is as far as I can get. I wait the 10-15 minute period, and check Feature 985, "inactive". I go to Feature **XFTEST, and it says No Codes... Am I missing something? The CP just keeps rebooting after 120 seconds. I've got a CP150 on it's way, with new software and 40 MB's, just in case. Any info would be helpful, if not to save this CP100, for future reference...

Thanks, again.  
johnathcc (TechnicalUser)
8 Oct 10 13:46
From what the CP is doing, it sounds like it's not connecting with the KSU -- the 120-second reboot cycle is what they do when they can't see a KSU. If a new power adapter doesn't fix it, I think you're right about the CP being fried.
curlycord (Programmer)
12 Oct 10 16:27
Agreed
Also if I recall when the IP address is changed on the Network so the CP cant get on the Network using the old IP address it has programmed , you would unplug the network patch cord in this case and/or change the IP address if need.

=----(((((((((()----=
curlycord
www.curlycord.com

 

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close