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Call Forward from a Phantom Phone

Call Forward from a Phantom Phone

(OP)
Hi i need a little assistance with an issue i am having i have a user that had a phone and V-mail, but that user has moved but still working for the company and i need to send all incoming calls from her phone/Ext to her cell phone. The thing is that she has no physical phone on her desk. i have tried all call Fwd features and if i dial her extension it forwards but if someone dials her DID it goes to the main number/general Mailbox. I currently have 3COM NBX V3000 Version R6_5_22.

Thanks

RE: Call Forward from a Phantom Phone

can you forward the call to another internal phone.  You may need to enable trunk to trunk in the COS.

RE: Call Forward from a Phantom Phone

Used to be you couldn't forward phantom (no physical phone) extensions.  I thought they had fixed that in R6, though.  What we used to do, and you can still do in this case, is add a phone with a made up MAC address.  The user would be assigned to that phone, the system thinks it is real and you can forward where you want.  Hope that helps.

yinyang What goes around - comes around. wink
The Old Man
 

RE: Call Forward from a Phantom Phone

(OP)
Thanks OldMan346 that di the trick!!!!

RE: Call Forward from a Phantom Phone

You're welcome.  Glad to help.

yinyang What goes around - comes around. wink
The Old Man
 

RE: Call Forward from a Phantom Phone

OldMan I was thinking the same thing as I read through the post. Nice work, Im glad it all worked out for mr/ms Romao :)

http://www.itsthephoneman.com
Business Phone System Service
Ft Lauderdale, Miami, Palm Beach

RE: Call Forward from a Phantom Phone

I know this posting is a little old but you could also make her extension a hunt group and route the calls from it to her cell. It saves space on the system your running short on licenses.

You could also have rerouted those calls in the Dial Plan if this is a "TRUE T1 DID".

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