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Avayell (IS/IT--Management) (OP)
2 Sep 10 7:01
Hi to all.
An incoming call is arriving in the Main VDN of a HelpDesk. The caller is given the choices of three VDNs. After the selection of the choice he is routed accordingly to another VDN wich contains queue to skill commands. If both the given skills are not reachable the call is routed to another VDN which contains a route to command aiming to a hunt group that contains the attendant. The attendant is intended to send the call back to the appropriate VDN, but the problem is that the name of the VDN is not presented to her. When, on the last mentioned route command, i change the number of the hunt group and apply the number used on the dialplan for the attendant instead of the hunt group, the attendant is able to display the VDN name and number. But i cannot use that, because there is a night service that i am using on the hunt group, in order for the attendant to send the calls to a specific station when needed. Bellow you will see captures of what i am talking about. Thanks for the patience.



ThE MAIN VECTOR WITH THE CHOICES

display vector 1                                                         
         

01
02 goto step    34            if time-of-day      is fri 16:30 to mon 08:30
03 goto step    34            if time-of-day      is all 16:30 to all 08:30
04 goto step    34            if holiday          in     table 1  
05
06
07 collect      1    digits after announcement 580      for none
08 route-to     number 811              with cov n if digit           =  1
09 route-to     number 812              with cov n if digit           =  2
10 route-to     number 813              with cov n if digit           =  3
11 route-to     number 814              with cov n if unconditionally
12 stop        
                                                                                
                                                            THE CALLER PRESSES 1 AND GOES TO VDN 811                   

Command: displ vdn 811
                                                            display vdn 811                                                 Page   1 of   3
                            VECTOR DIRECTORY NUMBER
                             Extension: 811          
                                 Name*: CH_1_TEXNIKO               
                           Destination: Vector Number        2  
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? y
                                   COR: 1  
                                   TN*: 1  
                              Measured: internal
        Acceptable Service Level (sec): 20  
        VDN of Origin Annc. Extension*:
                            1st Skill*:
                            2nd Skill*:
                            3rd Skill*:
* Follows VDN Override Rules
                                                           
Command: displ vec 2
                                                                                
display vector 2                                                Page   1
                                  CALL VECTOR
    Number: 2                Name: 1CH_TEXNIKO    

01 announcement 583     
02 queue-to     skill 1    pri h
03 queue-to     skill 3    pri m
04 announcement 501     
05
06
07
08
09 route-to     number 851              with cov n if unconditionally
10 stop        
11
12
                                                                                
The CALL GOES TO VDN 851 851                                                                                                  
display vdn 851                                                 Page   1 of   3
                            VECTOR DIRECTORY NUMBER
                             Extension: 851          
                                 Name*: TO OPERATOR 1st CHOICE     
                           Destination: Vector Number        51
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? y
                                   COR: 1  
                                   TN*: 1  
                              Measured: internal
        Acceptable Service Level (sec): 20  
        VDN of Origin Annc. Extension*:
                            1st Skill*:
                            2nd Skill*:
                            3rd Skill*:
* Follows VDN Override Rules
                                             
display vector 51                                                  1                                   CALL VECTOR
    Number: 51               Name: 851 to 805     
01 route-to     number 805              with cov n if unconditionally
02 stop        
03
                                                      
NOW TO VDN 805                                                                                
display vdn 805                                                 Page                               VECTOR DIRECTORY NUMBER
                             Extension: 805          
                                 Name*: 1_ch_TEXNIKO TO ATTD       
                           Destination: Vector Number        201
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? n
                                   COR: 1  
                                   TN*: 1  
                              Measured: internal
        Acceptable Service Level (sec): 20  
        VDN of Origin Annc. Extension*:
                            1st Skill*:
                            2nd Skill*:
                            3rd Skill*:
* Follows VDN Override Rules
                                        
display vector 201                                              Page   1 of   6
                                  CALL VECTOR
    Number: 201              Name: TO 18 (ATTD)   
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? y
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? n
 Prompting? y   LAI? y  G3V4 Adv Route? y   CINFO? y   BSR? y   Holidays? y
 Variables? y   3.0 Enhanced? y
01 route-to     number 9                with cov y if unconditionally
02 stop        
03


IF ON THE ABOVE VECTOR I PUT 18 WHICH IS THE NUMBER OF THE ATTD IN THE DIALPLAN, THE VDN FROM WHOM THE CALL CAME TO THE ATTD, IS PRESENTED ON THE ATTENDANT.

display hunt-group 10                                           Page   1 of  60
                                  HUNT GROUP
            Group Number: 10  
              Group Name: OPERATOR ATHENS            
         Group Extension: 9            
              Group Type: ucd-mia
                      TN: 1  
                     COR: 1  
           Security Code:
 ISDN/SIP Caller Display:
            Group Number: 10                               ACD? n
              Group Name: OPERATOR ATHENS                Queue? y
         Group Extension: 9                             Vector? n
              Group Type: ucd-mia                Coverage Path: 10  
                      TN: 1          Night Service Destination: 600          
                     COR: 1                    MM Early Answer? n
           Security Code:               Local Agent Preference? n
             Queue Limit: unlimited
 Calls Warning Threshold:      Port:
  Time Warning Threshold:      Port:
       
 
SF0751 (MIS)
2 Sep 10 9:14
Which VDN do you need the attendant to see?

Susan
You can have it all.  You just can't have it all at once.

Avayell (IS/IT--Management) (OP)
2 Sep 10 9:20
The last one "1_ch_TEXNIKO TO ATTD" numbered 805. Thanks for the reply.  
Avayell (IS/IT--Management) (OP)
6 Sep 10 5:35
Anyone?
heathersuzanne (TechnicalUser)
7 Sep 10 14:01
you can try setting all of the VDN's BEFORE the '1_ch_TEXNIKO TO ATTD'  to 'Allow VDN Override? = Y'.

I had the same issue once and that fixed it for me.. I just changed all the VDN's so that the name would be overridden by the next VDN, and then the VDN name that I wanted to show up gets stroked to N for 'Allow VDN Override?'
Stinney (IS/IT--Management)
7 Sep 10 14:04

You didn't post the VDN that routes to Vector 1. Is the VDN Override set to No? If so, it should be Yes.

- Stinney

Quoting only proves you know how to cut and paste.

Avayell (IS/IT--Management) (OP)
8 Sep 10 4:36
All the vdn except the one i am talking about (805) have a "yes" on the specific field.  
Avayell (IS/IT--Management) (OP)
12 Oct 10 5:20
Sorrry for bringing this back on the top, but i still have not managed to find a solution, if any.

 

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