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Avayell (IS/IT--Management) |
2 Sep 10 7:01 |
Hi to all.
An incoming call is arriving in the Main VDN of a HelpDesk. The caller is given the choices of three VDNs. After the selection of the choice he is routed accordingly to another VDN wich contains queue to skill commands. If both the given skills are not reachable the call is routed to another VDN which contains a route to command aiming to a hunt group that contains the attendant. The attendant is intended to send the call back to the appropriate VDN, but the problem is that the name of the VDN is not presented to her. When, on the last mentioned route command, i change the number of the hunt group and apply the number used on the dialplan for the attendant instead of the hunt group, the attendant is able to display the VDN name and number. But i cannot use that, because there is a night service that i am using on the hunt group, in order for the attendant to send the calls to a specific station when needed. Bellow you will see captures of what i am talking about. Thanks for the patience.
ThE MAIN VECTOR WITH THE CHOICES
display vector 1
01
02 goto step 34 if time-of-day is fri 16:30 to mon 08:30
03 goto step 34 if time-of-day is all 16:30 to all 08:30
04 goto step 34 if holiday in table 1
05
06
07 collect 1 digits after announcement 580 for none
08 route-to number 811 with cov n if digit = 1
09 route-to number 812 with cov n if digit = 2
10 route-to number 813 with cov n if digit = 3
11 route-to number 814 with cov n if unconditionally
12 stop
THE CALLER PRESSES 1 AND GOES TO VDN 811
Command: displ vdn 811
display vdn 811 Page 1 of 3
VECTOR DIRECTORY NUMBER
Extension: 811
Name*: CH_1_TEXNIKO
Destination: Vector Number 2
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: internal
Acceptable Service Level (sec): 20
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
* Follows VDN Override Rules
Command: displ vec 2
display vector 2 Page 1
CALL VECTOR
Number: 2 Name: 1CH_TEXNIKO
01 announcement 583
02 queue-to skill 1 pri h
03 queue-to skill 3 pri m
04 announcement 501
05
06
07
08
09 route-to number 851 with cov n if unconditionally
10 stop
11
12
The CALL GOES TO VDN 851 851
display vdn 851 Page 1 of 3
VECTOR DIRECTORY NUMBER
Extension: 851
Name*: TO OPERATOR 1st CHOICE
Destination: Vector Number 51
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: internal
Acceptable Service Level (sec): 20
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
* Follows VDN Override Rules
display vector 51 1 CALL VECTOR
Number: 51 Name: 851 to 805
01 route-to number 805 with cov n if unconditionally
02 stop
03
NOW TO VDN 805
display vdn 805 Page VECTOR DIRECTORY NUMBER
Extension: 805
Name*: 1_ch_TEXNIKO TO ATTD
Destination: Vector Number 201
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 1
TN*: 1
Measured: internal
Acceptable Service Level (sec): 20
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
* Follows VDN Override Rules
display vector 201 Page 1 of 6
CALL VECTOR
Number: 201 Name: TO 18 (ATTD)
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? y
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 route-to number 9 with cov y if unconditionally
02 stop
03
IF ON THE ABOVE VECTOR I PUT 18 WHICH IS THE NUMBER OF THE ATTD IN THE DIALPLAN, THE VDN FROM WHOM THE CALL CAME TO THE ATTD, IS PRESENTED ON THE ATTENDANT.
display hunt-group 10 Page 1 of 60
HUNT GROUP
Group Number: 10
Group Name: OPERATOR ATHENS
Group Extension: 9
Group Type: ucd-mia
TN: 1
COR: 1
Security Code:
ISDN/SIP Caller Display:
Group Number: 10 ACD? n
Group Name: OPERATOR ATHENS Queue? y
Group Extension: 9 Vector? n
Group Type: ucd-mia Coverage Path: 10
TN: 1 Night Service Destination: 600
COR: 1 MM Early Answer? n
Security Code: Local Agent Preference? n
Queue Limit: unlimited
Calls Warning Threshold: Port:
Time Warning Threshold: Port:
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