Phones down - S8300 on G700 - attached pic and log.

Question

Phones down - S8300 on G700 - attached pic and log.

x462k (IS/IT--Management)

(OP)

19 Aug 10 11:56

When I open ASA to this server it freezes about 2min then I get the blue screen with this message:

FATAL ERROR: Saved configuration larger than memory configuration supports.

When I go to the maintenance webpage, Diagnostics, System Logs, I check Communication Manager's hardware error and alarm events.

And I get lots of this event type:

20100819:000000035:1104722:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=a169122f aux=0a001104 rc=0]
20100819:000000176:1104732:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=613a122f aux=0a001115 rc=0]
20100819:000000250:1104742:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=6121122f aux=0a0011e4 rc=0]
20100819:000000257:1104752:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=612a122f aux=0a0011e3 rc=0]
20100819:000000431:1104762:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=a7aa122f aux=0a0011fa rc=0]
20100819:000000553:1104772:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=736a122f aux=0a0011de rc=0]
20100819:000000942:1104782:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=a16a122f aux=0a001114 rc=0]
20100819:000000964:1104792:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=a15a122f aux=0a0011f8 rc=0]
20100819:000001017:1104802:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=a191122f aux=0a001103 rc=0]
20100819:000001163:1104812:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=618a122f aux=0a0011d7 rc=0]
20100819:000001275:1104822:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=61a1122f aux=0a0011e5 rc=0]
20100819:000001499:1104832:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=6112122f aux=0a00111a rc=0]
20100819:000001946:1104842:hmm(9279):MED:[ MTCEVT ERR type=0321 lname=5400 pn1=000007a6 pn2=61a2122f aux=0a001116 rc=0]

kjrnec (TechnicalUser) · Answer 1 · 2010-08-19 13:57:04

RE: Phones down - S8300 on G700 - attached pic and log.

kjrnec (TechnicalUser) 19 Aug 10 13:57

Can you ssh into the server?

9mmgeek (MIS) · Answer 2 · 2010-08-19 13:57:24

I am confused about the blue screen. ASA runs on your PC and connects to the media server. If you pc is blue screening that is a problem with the PC. I don't think linux blue screens and if it crashes you would need to be in the service port to see it.

Just a guess but it sounds like your 8300 lost some of its memory.  Try connecting to linux and run these to see what it has.

dadmin@houstonlsp> cat /proc/meminfo
MemTotal:       515428 kB
MemFree:          6448 kB
Buffers:         75384 kB
Cached:         128524 kB
SwapCached:          0 kB
Active:         413116 kB
Inactive:        69164 kB
HighTotal:           0 kB
HighFree:            0 kB
LowTotal:       515428 kB
LowFree:          6448 kB
SwapTotal:      524652 kB
SwapFree:       524492 kB
Dirty:             384 kB
Writeback:           0 kB
Mapped:         328200 kB
Slab:            18492 kB
CommitLimit:    782364 kB
Committed_AS:   375024 kB
PageTables:       2572 kB
VmallocTotal:   507896 kB
VmallocUsed:      1916 kB
VmallocChunk:   505732 kB
HugePages_Total:     0
HugePages_Free:      0
Hugepagesize:     4096 kB
dadmin@houstonlsp>  free -m
             total       used       free     shared    buffers     cached
Mem:           503        497          6          0         73        125
-/+ buffers/cache:        297        205
Swap:          512          0        512
dadmin@houstonlsp> free -l
             total       used       free     shared    buffers     cached
Mem:        515428     508276       7152          0      74708     128312
Low:        515428     508276       7152
High:            0          0          0
-/+ buffers/cache:     305256     210172
Swap:       524652        160     524492
dadmin@houstonlsp>

PBXTech (TechnicalUser) · Answer 3 · 2010-08-19 14:24:01

the blue screen...
maybe x462k is trying to connect with 'Emulation Mode' rather than GEDI.

9mmgeek (MIS) · Answer 4 · 2010-08-19 14:31:57

DOH, your right. His attachment has that screen. It just made me think of microsoft.....

PBXTech (TechnicalUser) · Answer 5 · 2010-08-19 14:57:09

The command area that has the words 'no translations' has me a bit concerned.
It would probably be in your best interest to go to the S8300's web page and send those existing, hopefully not-corrupt translation files to an FTP server somewhere. And for goodness sake, don't have some sort of power outage before you get this figured out by Avaya or one of its Authorized Business Partners.

x462k (IS/IT--Management) · Answer 6 · 2010-08-19 16:38:56

dadmin@Admin_PBX> cat /proc/meminfo
MemTotal:       515420 kB
MemFree:          9020 kB
Buffers:         34868 kB
Cached:         198952 kB
SwapCached:          0 kB
Active:         320824 kB
Inactive:       145616 kB
HighTotal:           0 kB
HighFree:            0 kB
LowTotal:       515420 kB
LowFree:          9020 kB
SwapTotal:      524652 kB
SwapFree:       524476 kB
Dirty:             676 kB
Writeback:           0 kB
Mapped:         302392 kB
Slab:            27928 kB
CommitLimit:    782360 kB
Committed_AS:  3252140 kB
PageTables:       6168 kB
VmallocTotal:   507896 kB
VmallocUsed:      1832 kB
VmallocChunk:   505716 kB
HugePages_Total:     0
HugePages_Free:      0
Hugepagesize:     4096 kB
dadmin@Admin_PBX> free -m
             total       used       free     shared    buffers     cached
Mem:           503        495          8          0         34        194
-/+ buffers/cache:        266        237
Swap:          512          0        512
dadmin@Admin_PBX> free -l
             total       used       free     shared    buffers     cached
Mem:        515420     508920       6500          0      35668     200572
Low:        515420     508920       6500
High:            0          0          0
-/+ buffers/cache:     272680     242740
Swap:       524652        176     524476

Can't find no info about "Saved configuration larger than memory configuration, no translations:".

I have been told that I should reload CM on the server and restore from backup.

Is there a command I can run to check the partition/harddrive status (badblocks is not loaded in this system)

Come Join Us!

Posting Guidelines

Jobs

Phones down - S8300 on G700 - attached pic and log.