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Debian sendmail with SMTP AUTH from equipment on the network

rkrisher (IS/IT--Management) (OP)
2 Aug 10 16:08
I've been banging my head for over a week and now it's time to let go my pride and ask for help.

My setup is:
Debian Etch
Procmail
sendmail with SMTP-AUTH added and configured
OTRS2
webmin

I only need this to collect alerts from various equipment and put it in my trouble ticket system (OTRS) via droping it in a local mailbox called otrs.  The equipment sits at various sites connected via WAN.

I also have it set up to relay alerts out to google mail to send alerts to the manufacturer.  I'm having to do this because we migrated from a Kerio server to google apps.

I get alerts from UPS's, which have a simple setup, and all works fine.  What doesn't work is my 9-1-1 recorders.  They are set up to log into a SMTP server with a username and password.  It also has the option to force TLS.  No ther options than that.

No matter what I try, configuration wise, I can only get this in the /var/log/mail.log:

Aug  2 14:32:45 WANSERVER sendmail[10614]: o72JWi8E010614: [10.0.153.212] did not issue MAIL/EXPN/VRFY/ETRN during connection to MTA


I've set up a sasl user and tested via this method:
     saslpasswd2 -s -c username
entered a password

checked it with:
     testsaslauthd -u username -p password
and get an OK
it fails if I use:
     testsaslauthd -s smtp -u username -p password

I don't see, however, where it ever tries to even authenticate.  If the equipment can't send a EHLO, how can I get sendmail to not require it?

Here is a header from an alert that used to come into Kerio:

X-Vipre-Scanned: 15D1D2E2001A1215D1D42F
Return-Path: <robin.krisher@{private}.org>
Received: from Eventide ([10.0.153.212]) (authenticated user robin.krisher@{private}.org) by {private mail server} (Kerio MailServer 6.7.3) (using TLSv1/SSLv3 with cipher DES-CBC3-SHA (168 bits)); Sat, 31 Jul 2010 00:46:07 -0500
Subject: Eventide recorder error
MIME-Version: 1.0
Content-Type: text/plain;
    charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Date: Sat, 31 Jul 2010 05:46:07 -0000
From: <robin.krisher@{private}.org>
Message-ID: <1280555167.0@Eventide>
To: <alarms@{private}.org>,
    <service@{manufacturer}.com>
 
rkrisher (IS/IT--Management) (OP)
2 Aug 10 17:18
Never Mind. Something so stupid and simple.  The configuration in the recorder said "Local Machine Name" and I put in "Lubbock Police Recorder".  When I went into the other door of the equipment for config, the parameter said "Local hostname".  Once I changed it to something like "recorder.police.com" it went through via relay based on the IP address.  

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